About the job
Job Summary
We are looking for a motivated and detail-oriented ORM Executive to manage and maintain the company's online reputation across digital platforms. The candidate will be responsible for monitoring customer reviews, responding to online feedback, tracking brand mentions, and supporting customer engagement initiatives.
Key Responsibilities
1. Monitor online mentions of the company, its products/services, and key personnel.
2. Respond promptly and professionally to customer reviews, comments, and inquiries on platforms such as social media, review websites, and forums.
3. Develop and implement strategies to address negative feedback and enhance positive sentiment.
4. Collaborate with marketing, customer service, and PR teams to ensure consistent messaging and brand representation.
5. Utilize SEO techniques to optimize positive content and suppress negative content in search engine results.
6. Stay up-to-date on industry trends and best practices in online reputation management.
Requirements
Who can apply
Only those candidates can apply who
are from Mumbai only
Salary
₹ 2,00,000 - 3,00,000 /year
Experience
No experience required
Deadline
2026-11-27 23:59:59
Other perks
Informal dress code, 5 days a week
Skills required
Digital Marketing, ORM, English Proficiency (Spoken), English Proficiency (Written) and Interpersonal skills
Other Requirements
1. Bachelor's degree in marketing, communications, business, or a related field.
Show the full description
2. Proven experience in online reputation management, social media management, or digital marketing.
3. Knowledge of legal and ethical considerations related to online reputation management.
4. Familiarity with social media platforms, review websites, and online monitoring tools.
5. Ability to work independently and as part of a team in a fast-paced environment.
6. Experience with crisis management and handling sensitive issues.
7. Excellent communication and interpersonal skills.
8. Strong analytical abilities and attention to detail.
9. Certifications in digital marketing or social media management would be an added advantage.
About Company
We work with the world's leading global conglomerates: Cisco, Capgemini, WNS, Mahindra & Mahindra, Mahindra M2ALL.com, Mahindra Lifespaces, Mahindra Logistics, HDFC Bank, Tata Power, Times Group, Hindustan Unilever, Ponds, Axe, Sunsilk, Be Beautiful, Vaseline, Fair & Lovely, Dove, Lakme, Godrej Group, NSDL, Project Management Institute, Wells Fargo, HCC - Lavasa, Zycus, Care Ratings, Antuit, Nelito, 5 Elements HR, Trend Micro, and more. We provide solutions across sectors: e-commerce, real estate, corporate IT solutions (custom solutions, intranets, etc.), logistics, IT & ITeS, retail, banking, and more. Our team shares a common vision and passion for creating engaging end-customer experiences through the intersection of human behavior, design, and technology.
