About the job
Key Responsibilities:
1. Operations Management: Oversee daily operations, ensuring smooth workflow, timely execution, and efficient coordination across departments.
2. Packing Team Supervision: Supervise and manage the packing team, ensuring accurate order packing, quality checks, productivity, task allocation, and timely dispatches.
3. Logistics & Dispatch Management: Coordinate with courier partners, monitor shipments, track deliveries, and resolve pickup delays, RTOs, and logistics-related issues.
4. Customer Support & Escalations: Manage customer queries, complaints, returns, exchanges, and refunds while ensuring prompt resolution and customer satisfaction.
5. Inventory & Quality Control: Monitor stock availability, maintain inventory accuracy, identify defective products, and coordinate with vendors for replacements or resolutions.
6. Team Coordination & Accountability: Assign responsibilities, monitor team performance, follow up on pending tasks, and ensure operational discipline and accountability.
7. Reporting & Documentation: Maintain accurate operational records, update trackers, prepare daily reports, and communicate key updates to management.
8. Vendor & Stakeholder Coordination: Communicate professionally with vendors, logistics partners, and internal teams to ensure timely execution of operational requirements.
9. Problem-Solving & Process Improvement: Identify operational bottlenecks, proactively resolve routine challenges, and recommend improvements to increase efficiency.
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10. Deadline & Performance Monitoring: Track pending orders, operational deadlines, and team deliverables, ensuring timely completion and escalation of critical issues.
Who can apply
Only those candidates can apply who
have minimum 1 years of experience
Salary
₹ 2,20,000 - 3,00,000 /year
Experience
1 year(s)
Deadline
2026-12-02 23:59:59
Other perks
Informal dress code
Skills required
Operations, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills, Effective Communication, Customer Support and Logistics Management
Other Requirements
1. We are looking for a proactive, energetic, and ownership-driven individual with a strong passion for operations.
2. The ideal candidate should have a problem-solving mindset, take complete accountability for assigned responsibilities, demonstrate a hands-on approach, and thrive in a fast-paced startup environment.
3. Must be willing to take initiative, adapt quickly, and go the extra mile to ensure smooth daily operations.
About Company
Transition by SADHNA RETAIL is a premium clothing brand that blends contemporary fashion with innovative design, catering to both Gen Z and millennials. Our collections offer a unique mix of versatile (detachable, reversible) and classic (graphic T-shirts, hoodies) apparel, ensuring style meets functionality. We prioritize high-quality craftsmanship, trendsetting designs, and a bold identity that resonates with individuals embracing evolution and self-expression.
