2. Organise soft-skills sessions, workplace etiquette training, communication workshops, and employee awareness sessions.
3. Identify general employee development needs through feedback and discussions with management.
4. Support employee career development initiatives and internal learning opportunities.
5. Maintain records of training sessions, employee participation, and development activities.
D. Attendance, Leave & Payroll Coordination
1. Resolve routine employee queries related to attendance, leave, salary documentation, and benefits.
2. Coordinate with the payroll team to ensure accurate payroll processing.
3. Maintain records related to PF, ESIC, and other applicable employee benefits in coordination with the responsible team.
E. HR Policies & Employee Documentation
1. Implement and communicate HR policies, internal procedures, and employee guidelines.
2. Maintain records of employee acknowledgements, warnings, policy violations, and other relevant documentation.
3. Assist in preparing and updating HR policies, SOPs, and the employee handbook.
4. Ensure consistent implementation of company policies and maintain appropriate documentation.
5. Handle confidential employee information responsibly.
6. Support management with HR documentation and employee-related administrative requirements.
F. Office Administration & Facilities Management
1. Manage daily office administration and ensure smooth workplace functioning.
2. Coordinate with vendors, maintenance personnel, and service providers.
3. Identify administrative gaps and implement practical improvements.
G. Employee Relations & Internal Coordination
1. Act as a point of contact for routine employee-related queries and concerns.
2. Facilitate communication between employees and management.
3. Coordinate employee meetings, internal announcements, policy briefings, and HR initiatives.
4. Assist in resolving workplace concerns professionally and confidentially.
5. Maintain appropriate records of employee discussions and formal HR actions.
6. Support management in maintaining a disciplined, respectful, and professional workplace.
F. HR Reporting & Management Support
1. Prepare periodic reports on headcount, attendance, attrition, leave, training, and employee engagement
2. activities.
3. Maintain updated employee databases and HR trackers.
4. Track pending documentation, probation formalities, and employee-related administrative tasks.
5. Provide management with updates on HR activities, employee concerns, and administrative requirements.
6. Support the implementation and improvement of internal HR processes.
Role Boundaries
1. Employee engagement, welfare, and workplace culture.
2. HR documentation and employee lifecycle processes.
3. Employee induction and development initiatives.
4. Office administration, facilities, vendors, and inventory.
5. HR policy communication and employee relations.
6. Operational performance, productivity, targets, quality monitoring, agent coaching, and campaign outcomes remain the responsibility of the Operations Team.
Who can apply
Only those candidates can apply who
have minimum 1 years of experience
are from Jaipur only
Salary
₹ 3,00,000 - 5,00,000 /year
Experience
1 year(s)
Deadline
2026-11-15 23:59:59
Other perks
5 days a week, Health Insurance
Skills required
Team Management, Operations, Coordination, Effective Communication, Employment engagement and Employee Relations
Other Requirements
1. Postgraduate qualification in Human Resources, Business Administration, or a related field.
2. Prior experience in HR operations, employee engagement, or office administration is preferred.
3. Strong communication, interpersonal, and coordination skills.
4. Good knowledge of MS Excel, Word, email, and HRMS systems.
5. Ability to handle employee concerns professionally and confidentially.
6. Strong organisational skills, attention to detail, and problem-solving ability.
7. Ability to manage multiple administrative responsibilities independently.
8. BPO/BPM industry experience will be an advantage.
About Company
Founded and headquartered in Jaipur, Climax BPM is an IT enterprise having ITES and call centre as its primary areas of business. Our win-win approach is centred around prioritising productivity for both our team and clients. By ensuring our team has the necessary resources and support, we're able to provide efficient solutions that meet our clients' needs. Our commitment to a collaborative, productive approach allows us to achieve mutually beneficial outcomes and build long lasting partnerships.