About the job
Key responsibilities:
1. Product Health Monitoring & Resolution: Track catalog diagnostics, account health metrics and listing compliance daily on Amazon and Flipkart; identify at-risk ASINs and drive timely resolutions.
2. Root Cause Analysis: Investigate patterns behind recurring product defects, returns, and customer complaints and coordinate with internal teams
3. Seller Central Management: Handle day-to-day marketplace operations, listing suppression issues and catalog health on Amazon Seller Central and Flipkart Seller Hub.
4. Customer Query & Ticket Resolution: Respond to customer queries, product inquiries and operational tickets across platforms to safeguard brand reputation and performance.
5. Reporting & MIS: Maintain trackers for product health trends, defect categories, listing performance and turnaround times in Excel
6. Cross-Platform Coordination: Work with marketing and catalog teams to ensure listings, images and product descriptions accurately reflect physical inventory..
Who can apply
Only those candidates can apply who
have minimum 1 years of experience
are from Bangalore only
Salary
₹ 3,00,000 - 5,20,000 /year
Experience
1 year(s)
Deadline
2026-11-27 23:59:59
Other perks
Informal dress code, Free snacks & beverages, Health Insurance, Life Insurance
Skills required
E-commerce, MS-Excel, Problem Solving, Data Analysis, Customer Support and Root Cause Analysis
Other Requirements
Show the full description
Have a minimum of 1 year of experience in E-commerce Operations, Marketplace Management or Customer Support across Seller Central
Have prior hands-on experience specifically resolving catalog suppressions, product health issues and return drivers (not just general listing creation)
Currently reside in or are willing to relocate to Bengaluru.
About Company
Sunlight Sports Studio LLP is a dynamic sports equipment retail and marketing company. We handle creative strategy and marketing for major sports brands like Li-Ning and Hundred in India. Our work spans digital campaigns, content creation, and retail activations that bring sports gear to life.