Internshala
From Internshala's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Key Responsibilities:
1. Handle customer interactions through Chat and Voice support channels in a professional and timely manner.
2. Resolve customer queries, concerns, and service requests efficiently while ensuring a positive customer experience.
3. Maintain high standards of quality, productivity, customer satisfaction, and process compliance.
4. Accurately document customer interactions, resolutions, and follow-up actions in the designated systems.
5. Escalate complex issues to the appropriate teams when necessary and ensure timely resolution.
6. Meet individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.
7. For technical support processes, assist customers with basic troubleshooting and explain technical concepts clearly and understandably.
8. Stay updated on process guidelines, products, services, and customer support best practices.
1. 5 days working per week.
2. Shift duration of 10 hours, including a 1-hour break.
3. A cab facility is provided for all employees after completion of training.
₹ 3,12,000 - 4,34,000 /year
No experience required
2026-11-26 23:59:59
5 days a week, Cab/Transportation facility, Health Insurance
MS-Office, MS-Excel, Computer skills, Technical Support, English Proficiency (Spoken), English Proficiency (Written), Effective Communication, Customer Support and Microsoft Teams
Comfortable with rotational shifts (including night shifts) and rotational week-offs
Looking for a stable, long-term career in customer support
Strong verbal and written communication skills
Good understanding of technical terms and jargon for tech support
Strong problem-solving, customer service, and multitasking skills in a fast-paced environment
Basic computer proficiency and familiarity with customer support tools
Undergraduate candidates with at least 6 months of documented customer support experience, or graduate freshers
We are a placement agency, where we provide manpower to employers from freshers to experience. We provide the best candidates for reliability. We seek to distinguish ourselves by providing the most possible flexibility and reliability in customer service.
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