About the job
As a customer support & application operations executive at RPMGO Automotive Private Limited, you'll help users resolve day-to-day issues and keep application-related processes running smoothly. You'll communicate clearly, investigate problems methodically, and learn the tools and workflows needed to provide dependable support.
Key responsibilities
1. Respond to user queries through designated support channels, clarify the issue, and provide accurate, easy-to-follow guidance.
2. Log and track support requests in company systems, keeping notes complete and updating users on progress.
3. Troubleshoot common application and access issues using available guides and tools; escalate cases that need further investigation.
4. Support routine application operations, such as checking reported issues, following established procedures, and flagging irregularities.
5. Reproduce reported problems where possible, gather relevant details, and share clear findings with the appropriate internal teams.
6. Help users navigate application features by explaining steps patiently and adapting your communication to their level of familiarity.
7. Build your knowledge of internal tools and processes through self-learning, and suggest practical improvements to support documentation or request handling.
Who can apply
Only those candidates can apply who
Salary
₹ 3,00,000 - 4,50,000 /year
Experience
No experience required
Show the full description
Deadline
2026-12-11 23:59:59
Other perks
Informal dress code
Skills required
Problem Solving, Computer skills, Adaptability, Effective Communication and Self-learning
About Company
Intelligent platforms that connect people, businesses, and cities delivering seamless digital experiences and transforming connected ecosystems.
