5. Update confirmed, modified, cancelled and pending order details accurately in the order-management system or tracking sheet.
6. Generate packing slips, invoices, shipping labels and other dispatch documents.
7. Coordinate with the packing and dispatch team to ensure the correct products and quantities are shipped.
8. Handle customer queries regarding order status, delivery, payment, cancellation and approved product information.
9. Track delayed, undelivered, refused and delivery-exception orders and coordinate for reattempts wherever possible.
10. Follow up on cancelled and RTO orders, record the actual reason and identify cases that can be recovered.
11. Contact existing customers at the appropriate product-consumption stage for feedback and genuine repeat-order requirements.
12. Inform customers about suitable available products, combo packs or repeat-order offers without pressure, false promises or mis-selling.
13. Record call outcomes, customer commitments, complaints and follow-up dates accurately.
14. Escalate medical questions, adverse reactions, refund disputes and serious complaints to the authorised team instead of giving personal advice.
15. Prepare daily reports covering calls made, confirmed orders, cancellations, address corrections, delivery follow-ups and repeat orders generated.
Who can apply
Only those candidates can apply who
have minimum 1 years of experience
Salary
₹ 2,40,000 - 3,00,000 /year
Experience
1 year(s)
Deadline
2026-11-30 23:59:59
Skills required
MS-Office, English Proficiency (Spoken) and Hindi Proficiency (Spoken)
Other Requirements
1. Good spoken Hindi and the ability to communicate politely and confidently with customers.
2. Basic spoken and written English for reading order details and preparing customer records.
3. Minimum 1 year of experience in customer support, telecalling, e-commerce order confirmation, telesales or order processing is preferred.
4. Working knowledge of computers, Microsoft Excel or Google Sheets, WhatsApp and basic online-order systems.
5. Good typing accuracy and strong attention to customer names, addresses, PIN codes, products and quantities.
6. Comfortable making outbound calls and handling inbound customer queries throughout the working day.
7. Ability to remain calm with angry or confused customers and escalate matters properly when required.
8. Strong ownership, discipline, follow-up ability and willingness to work against clear service and repeat-order targets.
9. Candidates with prior experience in the following sectors may be preferred: E-commerce and D2C brands, Customer support or call centres, Ayurveda and healthcare, FMCG and consumer products and Nutraceuticals, cosmetics or wellness products
About Company
Baba Mastnath Ayurved is a growing Ayurvedic health and wellness brand associated with Shri Baba Mastnath Math, Asthal Bohar, Rohtak. Guided by Mahant Balaknath Yogi Ji, the brand combines traditional Ayurvedic knowledge with modern quality standards. It offers medicines, herbal powders, capsules, juices, oils and wellness kits through its website, Amazon, Flipkart and other channels, with a strong focus on quality, responsible marketing and customer wellbeing.
