Internshala
From Internshala's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Key responsibilities:
1. Conduct outbound calls daily (~70-80) to enrolled learners and explain program schedules, curriculum, learning portals, and other important details and send onboarding emails to ensure learners receive comprehensive program information.
2. Verify and facilitate learner access to the learning platform and address any miscommunication or miscommitments made during the previous process.
3. Provide accurate information and resolve learner queries using appropriate tools and processes.
4. Handle customer concerns, identify root causes, and provide timely and effective solutions.
5. Follow up on unresolved issues and coordinate with cross-functional teams to ensure closure within the defined TAT.
6. Identify learner needs and enhance overall learner satisfaction.
7. Generate referral leads and contribute to individual and team targets.
8. Maintain accurate records of learner interactions, accounts, and relevant documentation.
9. Adhere to calling procedures, quality parameters, and organizational policies.
10. Demonstrate flexibility with shift timings and go the extra mile to enhance the learner experience.
have minimum 1 years of experience
₹ 3,50,000 - 4,00,000 /year
1 year(s)
2026-11-27 23:59:59
Client Interaction, MS-Excel and English Proficiency (Spoken)
1. Strong communication (written and verbal)
2. Problem-solving and multitasking
3. Decision-making
4. Understanding customer needs
5. Teamwork & collaboration
6. Accountability & ownership
7. Language (No MTI): English and Hindi
UpGrad is India's hottest online education startup. Equipped with US $15 million capital and a committed team around Ronnie Screwvala and Mayank Kumar, UpGrad's mission is to empower individuals to reach their full professional potential in the most engaging learning environment. UpGrad is partnering with universities and corporates to unite academia and industry and bring education in India to the next level. With a lack of more than one million skilled individuals in areas such as big data and digital business management, UpGrad is creating post-graduate programs for working professionals in new-age, industry-relevant areas. Merging the latest technology, pedagogy, and services, UpGrad is creating an immersive student experience - anytime and anywhere.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in