About the job
You will deliver technical assistance for Web, Media performance delivery, Security, and Edge Compute services to valued customers. Responsibilities include resolving technical issues, ensuring optimal product use, and fostering customer relationships. Support is offered remotely through a ticketing system, email, and online calls, ensuring efficient communication and accurate documentation of all interactions.
Key Responsibilities
1. Working as a trusted partner to troubleshoot and mitigate complex technical issues for accounts in the US regions.
2. Leading technical investigations across the Connected Cloud Platform worldwide.
3. Owning customer problems until resolution and collaborating with internal teams across time zones.
4. Using and maintaining the Knowledge Database while utilizing a continuous improvement approach.
5. Providing feedback to improve our internal tools, procedures, and working towards becoming an SME.
Who can apply
Only those candidates can apply who
are Computer Science Engineering students
Salary
₹ 3,50,000 - 5,00,000 /year
Experience
No experience required
Deadline
2026-12-07 23:59:59
Other perks
Informal dress code, 5 days a week, Free snacks & beverages, Cab/Transportation facility, Health Insurance, Life Insurance
Skills required
Java, Cloud Computing, Python, Client Relationship Management (CRM), B2B Sales, Customer Support, Cloud security, AWS CloudFormation and Python Libraries
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Other Requirements
1. Have a passion for delivering excellent service in a customer-facing role, providing business-to-business support.
2. Know and have a demonstrable understanding of standard internet protocols such as TCP/IP, UDP, QUIC, DNS, HTTP, and BGP.
3. Have experience with Linux, specifically in a Bash/Shell command line environment covering application logs.
4. Have demonstrable experience in programming languages (such as Python and Java, as well as web technologies such as HTML and JavaScript).
About Company
ASCloud Secure is one of the best software development corporations that offers top-rated software development assistance in terms of boundless experience, key business insights, and a dedicated team of skilled professionals with a systematic working process. We have been helping companies and established brands re-imagine their business through robust and flexible digitalization today and unlock the possibilities of tomorrow, for more than 10 years and millions of users around the globe. We collectively bring in-depth application expertise and the latest IT improvements development to provide safe and secure software solutions for any OS, browser, and device to deliver and produce custom solutions that perfectly match the needs and behavior of our customers.
