Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision
Essential Functions
Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
Gathers, validates, and translates technological requirements into design and development specification while providing product management
Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
Serve as PM and complete PM functions for small to mid-size projects with multiple teams
Collaboratively works with peers, internal and external stakeholders, and vendors
Follows documentation and change management standards.
Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
Develop and understands business reporting needs for end users
Participates in on-call and command center responsibilities, if applicable
Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
Attends and participates in team, project and department meetings to increase awareness and information flow
Work with project requestor to complete the minimum viable product of a demand in ServiceHub
Request resources for projects and enhancement work using ServiceHub Resource Plan process
Skills
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
Possesses in-depth business and application knowledge and experience
Knowledge of system analysis and operating systems
Skilled in assessing needs and determining through documentation what the best approach might be
Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
Ability to write correspondence, and process documents
Preferred Qualifications
EDUCATION: Bachelor's degree is preferred in information technology, healthcare, business, or related field.
Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR
EXPERIENCE: Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.
Will be required to certify on one or more Epic applications and maintain certification
Requirements
Operate computers and other IT equipment requiring the ability to move finger and hands
See and read computer monitors and documents
Remain sitting or standing for long periods of time to preform work
Location
Lake Park Building
Work City
West Valley City
Work State
Utah
Scheduled Weekly Hours
40
- The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
- $32.42 - $51.08
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
