Assist with the creation, maintenance and deployment of packages and patches within our SDLC framework
Tune systems for maximum available performance
Respond to and assist in production operations in a 24/7 environment
Evaluate, test, and integrate new operating system versions, drivers, and patches
Provide technical analysis, resolve problems, and propose solutions
Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users
Educate and mentor team members and operations staff
Participate in a weekly on-call rotation for after-hours support
Knowledge and Experience
Bachelor's Degree in engineering discipline or equivalent experience in Systems Engineering
5+ years of experience deploying and supporting Windows and Linux servers
5+ years of experience supporting server build and SDLC infrastructure
2+ years of experience with scripting languages such as PowerShell / Python / etc.
1+ years of experience with Tanium or similar endpoint management products
1+ years of experience with Ansible or similar automation platform
Build automation and configuration management
Horizontal and vertical scaling for performance and high availability
Top-tier analytics and problem solving
Ability to work in a service-oriented team environment
Project Management, organization, and time management
Customer focused, and dedicated to the best possible user experience
Communicate effectively with both technical and business resources
Fluent speaking, reading, and writing in English
Desired Knowledge and Experience
2+ years of experience with Citrix
1+ year of experience with Tanium
Basic understanding of application and server virtualization
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- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.