Tune systems for maximum available performance
Respond to and assist in production operations in a 24/7 environment
Troubleshoot and resolve issues both proactively and as discovered
Application support and administration for SWIFT, IBM MQ, Tableau and other applications
Manage application configurations, patch Levels and Evolution Paths
Provide technical analysis, resolve problems, and propose solutions
Provide support to and coordinate with developers, operations staff, release engineers, and end-users
Educate and mentor team members and operations staff
Participate in a weekly on-call rotation for after-hours support and change events
Knowledge and Experience
Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology
3+ years proven experience with third party application support
Strong initiative to learn and assimilate new software/technologies and improve business processes
Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred)
Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others)
Top-tier analytics and problem solving
Ability to work in a fast-paced service-oriented team environment
Customer focused, and dedicated to the best possible user experience
Communicate effectively with both technical and business resources
Desired
Experience in automation tool development and methodologies, like Ansible and Puppet
Strong understanding of project management, organization, and time management
Experience with Sterling Integrator and MQ
Experience with Tableau
Basic understanding of SQL Database concepts (Oracle, MySQL)
Experience with LDAP systems
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
