Optimizes database access and allocates/re-allocates database resources for optimum configuration, database performance and cost
Ensures service level agreements are met for internal and external clients
Provides status reports that detail issues for escalation to management
Performs configuration, scripting, analysis, installation, monitoring, administration and tuning for database management systems
Perform troubleshoot Service broker queues, messages flow, and stuck messages flow.
Perform BizTalk SQL server support and SME to support messages SLA.
Performs data analysis to provide management with timely and accurate information and predict future requirements
Develops, implements and tests database backup and recovery policies and procedures.
Creates and maintains documentation for database policies, procedures, and processes.
Performs/schedules routine maintenance on databases to keep them running at peak performance.
Monitors database performance, availability, and capacity
Review database storage utilization to ensure proper whitespace allocations
Review and develop trend analysis for incident remediation and prevention
Participates in continuous business process redesign to improve internal operations
Interfaces with user departments remotely and on-site to assist in the implementation of work requests and provide operational support
Troubleshoots issues and recommends solutions
Research and evaluate new RDBMS for possible implementation
Performs other duties as required
Knowledge and Experience
Bachelor’s degree in computer science, Information Systems or the equivalent combination of education, training, or work experience
9+ years of experience working with various database management systems in database design, testing, implementation, maintenance and administration in a multiple platform environment.
Required to participate in a 24x7 on-call rotation
Expert level knowledge of SQL Server database management systems (2012, 2014, 2017, & 2019 and 2022 [SQL 2025 is a plus])
Expert level knowledge SQL performance and tuning
Expert level knowledge of Microsoft Distributed Availability Group (DAG), Always-On Availability Groups in local and geographically dispersed data centers
Extensive knowledge of task automation
Strong database design and analysis skills
Expert level Knowledge of backup and recovery operations for database management systems
Expert level Knowledge of database encryption such as Always Encrypted, Protegrity, TDE, and TLS
Expert level Knowledge of OS, storage, and network layers for troubleshooting purposes
Expert level Knowledge of relational database concepts and terminology
Ability to monitor and tune databases and instances
Ability to maintain and monitor availability, security, and integrity of databases
Ability to focus on production and customer needs and deliverables
Ability to adapt to the use of new software tools as they are acquired or adopted within IT
Strong written and verbal communication skills
Must be self-motivated, a team player, and have a strong track record in customer satisfaction
Demonstrated experience with successful system and project implementations
Experience with Service Broker and BizTalk SQL Server integration
Familiarity with Mainframe flat file ingestion architecture and cross-platform data workflows
Familiarity with DB2 to SQL Server migration
Preferred Knowledge and Experience
Knowledge of Scripting and Automation
Knowledge of Microsoft Azure RDBMS
Knowledge of OLA Hallengren maintenance plans
Strong problem-solving skills
Ability to work independently and in a team environment with minimal supervision
Ability to learn and apply new skills in a constantly changing technical environment
Knowledge of leveraging AI for SQL server admin and support.
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- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.