Service Requests, Network Maintenance, and Operational Support: Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
Process Improvement: Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
Perform monitoring for new events to open incidents
Perform all levels of routine network analysis
Coordinate hot hands and other activities with vendors
Interact with advanced level engineering support
Develop and propose solutions for the knowledge base
Knowledge and Experience
Bachelor’s Degree in Computer Engineering or related field. 3+ years of experience in lieu or educational credentials.
Knowledge of routing protocols and concepts (OSPF, BGP, etc.)
Knowledge of TCP/IP, Layer 2 and 3 switching
Position requires superior customer service skills including verbal and written skills
Ability to work in a team-oriented environment is essential
Weekend and off hours support is required
JNCIA, CCNA, or equivalent knowledge is preferred.
Financial industry experience is preferred.
Solid understanding of multicast and troubleshooting techniques
Working knowledge of how to use management tools
Illinois Base Salary Range
The expected base salary for this role, if located in Illinois, is between $67,000 - 76,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
