Intercontinental Exchange
From Intercontinental Exchange's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Onboard and train new internal and external users in ICE’s environment
Support and advance the global corporate computing environment
Support hardware, software, and network needs for Windows, Mac, and virtual environments
Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
Deploy hardware and software including desktop and laptop imaging software and VoIP
Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
Support broker and trading floor technology (New York based EUC analysts only)
Knowledge and Experience
Bachelor’s degree in Computer Science, MIS, CIS, or related field
Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
Experience with networking technology such as Cisco and Juniper
Experience with Windows OS, Mac OS, and Microsoft Office Suite
Knowledge of scripting and PowerShell preferred
Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
Desirable Skills
Experience in an exchange, trading facility, or financial services environment
Strong multitasking, time prioritization, collaborative and communication skills
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