Assist with responding to client inquiries via phone, email, or CRM systems in a timely and professional manner
Help guide clients through enrollment-related processes and documentation requirements
Ensure accurate collection and entry of client information
Support follow-up communications to ensure client satisfaction and completion of enrollment steps
Escalate complex issues to appropriate team members
Agent Support
Provide administrative and operational support to agents during AEP
Assist agents with application status updates, submission requirements, and system navigation
Help resolve basic agent questions related to processes, platforms, and timelines
Maintain clear communication with agents regarding missing information or next steps
Operational Support
Enter and verify data in internal systems with a high level of accuracy
Assist with tracking and reporting enrollment activity and progress
Organize and manage digital files and documentation
Support process improvements by identifying inefficiencies or common issues
Qualifications
Currently enrolled in a college/university program or recent graduate
Strong communication and interpersonal skills
Detail-oriented with strong organizational abilities
Ability to manage multiple tasks in a fast-paced, deadline-driven environment
Comfortable using Microsoft Office (Excel, Outlook, Teams) and learning new systems quickly
Customer service or administrative experience preferred
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Core Competencies
Customer-focused mindset
Professionalism and reliability
Strong problem-solving skills
Team collaboration
Adaptability and willingness to learn
What You’ll Gain
Real-world experience in client services, operations, and insurance/benefits support
Exposure to high-volume seasonal operations during AEP
Opportunity to develop communication, technical, and problem-solving skills
Mentorship and networking opportunities within the organization
Work Environment
Fast-paced, high-energy environment during peak enrollment season
May require extended hours or schedule flexibility during AEP
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
