Responsibilities
Collect and review new client paperwork for completeness and accuracy
Remain current on all new state and federal government regulations involving payroll operations
Contact clients with questions and review implementation timeline
Reviews implementation procedures and questions or concerns before or during the setup process
Input client and employee data into payroll, time and labor management system accurately, benefits module for clients using everything benefits and timely using the information provided and performing analysis to ensure that all services required are prepared and set up
Load all Year-To-Date payroll data where applicable to ensure accurate W2’s and Payroll Tax Returns.
Verify Tax ID numbers, withholdings and deposit requirements. Ability to assist clients to obtain new tax registrations when applicable
Assist new clients with web training on processing their payrolls utilizing the web, timesheet upload or timekeeping system (some travel may be required)
Ensure accurate payroll for the first 2 processing dates for new clients; audit billing, reports setup, system calculations etc.
Troubleshoot and resolve both system and client issues during implementation
Provides a smooth and informative transition of new clients to the company and then to the assigned Payroll Specialist
Scans and attaches all client setup paperwork and employee enrollment packages in the system
Provides a high level of customer service to ensure client satisfaction • Maintains professional and technical knowledge by attending educational workshops through iSolved University and successfully passes each course, reviewing professional publications, establishing personal networks & facilitate customer satisfaction between sales and operations and as a liaison between Operations and the clients
Administrative duties to include answering phones, typing correspondence, payroll processing, and other duties as required to ensure operational excellence
Skills and Abilities Required
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading & Writing Comprehension
Understanding written sentences and paragraphs in work related documents. Communicating effectively in writing as appropriate for the needs of the audience.
Time Management
Managing one's own time
Databases
Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Qualifications/Education
Bachelor’s degree or equivalent in accounting, finance or business preferred.
1 to 3 years’ payroll experience are preferred
Must have excellent verbal/written communication and interpersonal skills. Ability to effectively communicate to clients, employees and various levels of management is critical.
Ability to exercise sound judgment in interpretation of payroll-related rules and regulations domestically.
Ability to analyze and prioritize information to make appropriate recommendations for resolution and/or prevention of problems.
Strong proficiency with Microsoft Office such as Word, Excel (VLOOKUP, pivot tables and converting pdf to excel), database systems and GoToMeeting.
Excellent attention to detail and strong analytical skills are required, as well as reliability, accuracy, confidentiality and timeliness in performance of recurring responsibilities. Must be able to investigate, document and resolve issues in a timely and professional manner.
Must be able to react to change productively, have strong initiative and the ability to manage multiple tasks.
Proven ability to work successfully in a fast-paced environment while maintaining good relationship with clients, co-workers and supervisors.
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The expected salary range for this position is $27-$29/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
What we offer you
We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.
Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
The HUB difference
HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.
E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.
