Core Responsibilities
State Licensing
Support producers through the state licensing process, including new license applications, renewals, and license status monitoring
Verify that agents hold active, appropriate licenses in the required states prior to contracting or conducting business
Track license expiration dates and proactively communicate renewal deadlines to agents and leadership
Liaise with state departments of insurance and licensing platforms (e.g., Sircon, NIPR) to resolve application issues or status inquiries
Carrier Contracting & Appointment Management
Manage the end-to-end carrier contracting process for producers, from application preparation through confirmed appointment
Maintain a thorough working knowledge of each carrier's required forms, documentation standards, and submission processes within the online contracting system
Review, process, and distribute completed carrier contracts through the appropriate internal channels
Conduct weekly follow-up on all pending carrier appointments via phone, email, and carrier portals to drive timely resolution
Confirm that agents are properly appointed with each insurance company before conducting business
Training & Compliance Requirements
Communicate carrier-specific product training requirements, anti-money laundering (AML) requirements, and continuing education (CE) obligations to producers prior to sale
Track and document the completion of required training for each agent to ensure compliance before business is submitted
Serve as a resource for agents who have questions about training timelines, requirements, or platforms
Customer Communication & Support
Serve as a consistent and responsive point of contact for producers regarding contracting status, outstanding items, and next steps
Follow up proactively with agents and carriers to resolve open items and prevent contracting delays
Communicate clearly and professionally, adapting style to the audience — whether a new agent or a carrier representative
Documentation & Data Integrity
Maintain accurate, current records in the agency management system, reflecting all received requirements and any items still outstanding
Update the Paperclip document imaging system with current contracts, correspondence, and supporting documentation
Manage all assigned tasks and follow-ups in accordance with due dates, ensuring full accountability and nothing falling through the cracks
Skills & Competencies
Strong attention to detail with a clear understanding of its impact on compliance and customer outcomes
Exceptional organizational skills with the ability to manage multiple workflows simultaneously and prioritize effectively
Comfortable with technology; proficient in navigating carrier websites, licensing portals, and internal systems with speed and accuracy
Strong problem-solving ability with a proactive, solutions-oriented mindset
Adaptable and open to evolving processes as business or carrier requirements change
Proficient in Microsoft Word and Excel; comfortable working with data and numbers
Excellent written and verbal communication skills, including professional phone and email etiquette
Ability to work independently as a self-starter while contributing effectively within a collaborative team
Capable of meeting deadlines in a fast-paced, compliance-sensitive environment
Able to interact professionally and credibly with individuals at all levels, including agents, carriers, and internal leadership
Education & Experience
High school diploma required; associate's or bachelor's degree a plus
1–5+ years of experience in an office environment required; more senior candidates with deeper experience are encouraged to apply
Life and/or health insurance industry experience strongly preferred
Prior experience with state licensing processes, carrier contracting, or an insurance agency/brokerage environment is a plus
Familiarity with licensing platforms
Work Location
Work location is flexible. Candidates near our Providence, RI offices will be expected to work on-site hybrid 3 days a week. Candidates outside these areas are welcome to apply and will work fully remote.
Salary Transparency
The expected salary range for this position is $24 to $26/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.
#SPG
What we offer you
We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
The HUB difference
HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.
E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.
