About The Role
We are hiring a FlexSave Administrator for a full-time based in our Woodbridge, Ontario office, with the potential for extension. In this role, you will support the onboarding of new clients, enroll employees, and provide day-to-day service for our innovative FlexSave product. You will manage a high volume of claims, perform accurate data entry, and deliver outstanding customer support. This position reports to the Manager, FlexSave, and may also include participation in special projects. This is a great opportunity for someone with administrative experience who is eager to gain experience within the insurance industry.
What You’ll Do
Process a high volume of FlexSave claims with strong attention to accuracy
Audit and document new FlexSave applications
Support the onboarding of new clients
Provide ongoing support to clients, becoming a subject matter expert on our FlexSave product
Process New Client Set-up Fees
Respond to a high volume of inbound and outbound calls and emails, including broker inquiries
Follow up on pending applications and claims to ensure timely processing
Ensure all tasks are completed in accordance with compliance standards and corporate procedures
Contribute to special projects as assigned by the Manager, FlexSave
What You’ll Need for Success
High School Diploma or equivalent work experience
Minimum 2 years’ of customer service or administrative experience is required (Experience with Group Insurance and/or Health Care Benefits considered an asset)
Proficient in MS Office: Word, Excel, PowerPoint and Outlook
Strong and accurate data entry, processing and administrative skills with basic mathematical skills
Ability to multitask, effectively time manage and exercise initiative while completing tasks
Excellent organizational skills with high attention to detail and accuracy
Excellent and effective communication skills both written and verbal
Comfortable speaking with clients over the phone and handling a high volume of calls
Customer focused, a strong team player with a positive attitude
Compensation
The expected salary range for this position is $40,000 to $42,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.
HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
AI Disclosure
AI and Automation Notice HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.
#LI-Hybrid
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What we offer you
We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.
Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
The HUB difference
HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
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