What Sets You Apart
The strongest candidates for this role combine composure with a drive to get things done. You stay steady under a busy workload without letting quality slip, read each situation quickly, and know what needs attention first. You bring genuine warmth to every conversation, take pride in representing HUB’s commitment to service excellence, and have the confidence and energy to meet targets while keeping every client interaction feeling personal.
What You’ll Bring to Our Team
A genuine passion for delivering an exceptional client experience, every time, no exceptions
A self-starter mentality with the drive to meet and exceed performance goals
A calm, steady presence under pressure, you don’t let a busy day affect the quality of your service
Confident, articulate communicator who builds rapport instantly and makes every caller feel heard
Detail-oriented and organized, someone who can multitask under pressure and stay accurate
Reliable and accountable, your team and your clients can count on you
Proficiency in Microsoft Office Suite and CRM or broker management systems
Experience in a call centre, reception, retail, or client-facing role is an asset, if you’ve worked in a high-volume, client-facing or target-driven environment, you’re already one step ahead
Insurance or financial services experience is a strong asset, but not required
Level 1 Insurance License is an asset, but absolutely not required; we’ll support you in obtaining it
A Day in the Life
Serve as the first live point of contact for inbound calls across HUB Canada West branches, resolve inquiries and ensure every client is connected with a broker who can assist them
Manage high call volumes with professionalism, patience, and genuine warmth, staying calm and composed no matter how busy it gets
Accurately route calls and inquiries to the right person, department, or branch the first time
Prioritize and triage effectively, recognizing urgent client needs and resolving or escalating them quickly
Build and maintain strong relationships with clients, teammates, and auto dealership partners
Actively promote and sell insurance products to ensure clients have the best possible coverage for their needs, meeting and exceeding daily, weekly, and monthly targets
Maintain accurate, real-time client records in the Broker Management System (EPIC)
Provide administrative support across the branch network and champion a client-first culture in everything you do
How Success is Measured
Client satisfaction and call quality scores
First-call resolution and response time
Sales targets and transaction accuracy
Accuracy and speed of call routing and handoffs
Consistency and reliability across high-volume periods
Salary Expectations
The expected salary range for this position is $41,000 to $45,000 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses and commissions for some positions.
If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.
What we offer you
We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
The HUB difference
HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
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