Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments.
Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency.
Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.
Track and report on key renewal performance metrics to identify trends and inform process improvements.
What You Will Need to Know/Have
Minimum of 3 years of experience in customer success, account management, or renewal management roles.
Proven ability to manage and grow customer relationships, with experience handling high-value accounts.
Strong negotiation skills, with the ability to navigate complex discussions to drive mutually beneficial outcomes.
Analytical thinking skills, with the capability to analyze usage data, identify trends, and apply insights to renewal strategies.
Demonstrated ability in process improvement, including identifying inefficiencies and contributing to operational enhancements.
Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari.
Ability to travel a few times throughout the year
Bachelor's degree preferred
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
