This role is mainly about live coordination, field problem-solving, quality control, and disciplined reporting.
Who Are Field Officers (FOs)?
People working on the ground, out in the field
They collect rigs from inventory, travel to assigned businesses, and record short videos of real commercial/household tasks
They are responsible for correct setup, on-site recording, and returning rigs and SD cards
They have clear daily and overall hour targets to complete
Key Responsibilities
1. Start-of-Day Planning
Check the day's pipeline of confirmed businesses for each FO
Keep enough backup businesses on hand so no FO is left idle if a task falls through
Confirm rig, SD card, and inventory availability before FOs leave
Plan for exigencies (business cancellations, FO absence, device shortfall, travel issues)
2. Live Monitoring & 2-Hourly Updates
Track who has started, who is on-site, who is recording, and who is falling behind
Take structured updates from every FO at least every 2 hours to catch and solve issues early
Follow up immediately with FOs who are idle, delayed, or stuck
3. Target & Productivity Management
Ensure FOs meet their daily and overall hour targets
Redirect FOs to backup businesses when a planned task drops, to protect the day's hours
Push and motivate the team to close the day on plan
4. Quality, Rules & Diversity Adherence
Ensure FOs follow recording rules: correct task type, valid duration, correct rig/camera setup
Verify setup quality before recording begins — e.g. confirm camera alignment via screenshots so the rig is capturing correctly before the task runs
Ensure recordings respect diversity caps (per-operator and per-environment limits) so hours actually count as usable
Work with the Quality team to understand where recordings are failing, and retrain FOs to record better-quality, usable data
5. Issue Resolution
Act as the first point of contact for FOs in the field
Help resolve: app/upload issues, task confusion, "business saying no," "task not legit enough," and device/rig issues (coordinate with Field Ops / Inventory / Hardware teams as needed)
Escalate only when an issue can't be solved at your level
6. Inventory & Asset Tracking
Track every rig and SD card issued to each FO — out and back
Reconcile returns the same day; follow up proactively on anything overdue or missing
Flag damage, loss, or undocumented movement without delay
7. Communication & Coordination
Manage large WhatsApp groups of FOs for the region
Share daily instructions, reminders, and updates
Maintain discipline and professionalism in groups
8. End-of-Day Reporting
Report hours planned vs. achieved for the region
Detail loss reasons clearly and by category — e.g. hardware/rig breakdown, business declined, task not legitimate, FO/travel issues, quality rejections
Share a clean daily status summary with the Field Ops Manager
Skills & Requirements
Basic computer knowledge
Comfortable using WhatsApp and Google Sheets
Ability to manage and communicate with many people at once
Strong coordination, multitasking, and real-time problem-solving skills
Comfort reading simple operational data (hours, targets, loss reasons)
Personal Qualities
Alert and responsible
Patient but firm
Organized and disciplined
Comfortable working in a fast-paced, on-ground operations environment
Role Scale
1 IC manages a region of Field Officers
High-responsibility, field-operations-focused role
Reports to the Team lead of Operations
Our Values
- Empathy, Trust & Candor
- We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.
- Bias for Action
- We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!
- Always Be Learning
- We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.
- Act Like an Owner
- We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.
About Instawork
Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!
Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.
Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York and Phoenix, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.
Ready to make an impact? Learn more at www.instawork.com/about.
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