Troubleshoot and resolve data and basic technical related issues
Devise client workarounds/temporary solutions as necessary
Provide information to customers regarding product operation, maintenance and repair by answering questions and requests
Lead conference calls with customers to better understand issues and business cases at hand
Use of AI tools for steamlining workflows and assisting customers.
Transfer Longview knowledge to the customer as required
Provide structured information, as well as logs from troubleshooting to engineering teams
Assist in the identification and definition of new product opportunities and enhancements
Rotational on call for afterhours critical issues
Other tasks as assigned
Here’s what you’ll love
Your ability to champion new initiatives, and implement change
Being a member of a dynamic, global and high energy team that is committed to building strong relationship with clients and customers and driving Longview success
Opportunities to think outside of the box, make a mark, and be recognized for your contributions
Use of AI tools to manage your customers more efficiently
Requirements for the role
Experience and demonstrated ability in a customer service role
Experience in corporate accounting and/or tax related areas for large corporate entities
Excellent verbal and written communication skills, ability to proofread and edit documents
Consistently follow department policies and procedures when working independently and with cross-functional teams
Strong attention to detail with the ability to retain knowledge of operating systems, procedures, products, compliance and customer information while managing multiple tasks and maintaining high accuracy standards
Strong problem analysis, problem solving, and decision-making ability under pressure
Excellent research ability to offer solutions while adhering to policy guidelines
Display strong ability to manage projects and assume quality control
Experience of using AI tools
Ability to handle multiple tasks simultaneously
Able to work well under pressure and time constraints
Nice to Haves for the role
Any Longview product experience
Hosting infrastructure fundamentals
The salary range in United Kingdom for this position is 52,000.00 to 65,000.00 GBP Annual.
For sales roles, this range includes the commission target. For non-sales roles, this is a base salary only range; additional bonus eligibility may apply.
Your specific offer within this range will be determined by your skills, experience, and qualifications.
We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Learn more about our high-energy, high-performance global team: Work With Us
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Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
