Design and implement scalable learning programs focused on technical competencies (e.g., software engineering, product knowledge, data literacy), customer engagement, and managerial effectiveness.
Technical Enablement
Initiate and facilitate needs assessment to determine skill levels and future learning focus.
Collaborate with Engineering and Client Care teams to support and maintain technical onboarding training modules.
Facilitate hands-on workshops and peer learning sessions to build technical depth.
Track and measure technical skill development using assessments and performance metrics.
Organizational Development
Design, develop, and deliver programs in collaboration with the global L&D to support emerging managers, managers, and leadership development initiatives org -wide.
Drive change management and culture-building efforts through learning interventions.
Lead initiatives, such as Lunch & Learns, that promote cross-functional collaboration and knowledge sharing.
Create and manage project charters, project plans and communication plans for new and/or updated learning programs. Meet with sponsors and stakeholders to gain buy in and review of initiatives. Adhere to deadlines and ensure communications are sent announcing new programs.
Learning Operations & Analytics
Leverage learning platforms (LMS), content libraries, and vendor relationships to ensure employee development needs are met.
Monitor and evaluate training program’s effectiveness, success and ROI and assimilate data for metrics reporting
Use data and feedback to continuously improve learning effectiveness and engagement.
Report on learning impact and ROI to stakeholders.
Additional Responsibilities
Facilitate new hire orientation and sessions for our Week of Welcome occasionally. Ensure new hires feel welcomed by providing a positive onboarding experience.
Spoc for org-wide Recognition initiatives design and promotion. Manage end to end responsibility of Regional learning & development agenda
Maintain an understanding of training trends, developments and industry practices and share knowledge with L&D team.
Qualifications
Master’s Degree in Human Resources, or Organizational Development , or Psychology
8-10 years with minimum of 5 years in core L&D function as lead / senior partner experience in Learning & Development designing, facilitating, and developing programs for all levels of an organization
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Mandatory Skills
Strong understanding of adult learning principles, instructional design, and digital learning tools.
Self-starter; detail-oriented, possesses high learning curiosity and gtakes initiative to continuously improve processes and programs
Excellent communication, stakeholder management, and project management skills.
Strong facilitation skills both in person and via remote platforms
Familiarity with tools like Articulate RISE, Camtasia, LinkedIn Learning, Udemy for Business, OpenSesame or similar
Ability to organize and prioritize work to meet deadlines in a dynamic, fast paced environment
Possesses awareness and uses AI to improve efficiency and work output
Desirable Skills
Advanced skills in Microsoft Outlook, Teams, PowerPoint, Excel, and Word
Learning Management System and assessment tool experience, especially with Workday Learning and Questionmark helpful
Strong problem solver with the ability to present issues clearly and provide solutions
Experience working in a global or matrixed organization
Mentored or small team management experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
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