Working with external and internal customers to continuously improve the documentation process.
Work with other Ingredion functions or regions, to ensure that cases are prioritized appropriately and responded to “hot cases”.
Collaborating with internal and external customers to ensure their operations align with the Ingredion customer request process.
Developing a deep understanding of our products and manufacturing sites
Working as part of a team to ensure the customer documentation response process functions efficiently.
Train to the users of the Document portal about how to use as needed.
Maintain the customer’s web page updated.
Participate in continuous improvement projects when being requested.
Support to internal quality audits if needed.
Create/arrange documentation for the approval of manufacturing site.
Non-Extranet Documentation
Create/arrange/maintain documentation for product Ingredients, Origin, Compliance declarations to customer specific requirements.
Complete, review updated customer assurance statements on specification reviews.
Flagging the hot topic/emerging issues and customer requests to the team lead for timely action.
Ingredion plants data management
Track site certification information on the company extranet and ensure this is current.
Collection/storage, data maintenance of PFD, SDS, PDS for all manufacturing locations globally for the products sold in EMEA.
Proactive intimation of availability of documents for Ingredion manufacturing sites globally that are needed to approve the relevant manufacturing site and products at customer ends.
Customer relationship management
Develop and maintain good working relationship with customers to facilitate negotiation and discussions on std and NON-std documents.
To provide the correct information to the customers about the product Safety, Quality and Regulatory.
What will you bring
Degree: Bachelor’s in chemistry, food science and technology or microbiology
Work experience: 1-3 years in food manufacturing industry
Experience in supporting customers with technical documentation, remote auditing.
Data management skills
English fluency, both written and spoken
Who you are
Excellent written and oral communication skills
Experience in the use of databases, office applications
Ability to work with cross-functional teams
Collaboration, knowledge exchange and learning enthusiasm.
Detail-oriented with a focus on quality, organization and precision slills.
Why Join Ingredion?
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.
Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
Career Growth – Learning, training, and development opportunities, including tuition reimbursement.
Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.
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Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.
Relocation Available
No
