The Operational Risk Management (ORM) team plays a central role in safeguarding ING against operational risks. It is responsible for setting and maintaining policies and procedures, conducting independent monitoring and oversight across business lines and entities, and identifying emerging and material risks. The team provides expert input for quarterly NFRD reporting and drives thematic deep-dives and reviews. In addition, ORM challenges the first line of defense (1LoD) on key metrics, thresholds, and limits that shape the bank’s Risk Appetite Statements—ensuring that operational risk is managed in a structured, consistent, and forward-looking manner. The team works together with the Amsterdam-based ORM team as an integral team across all ORM risk-areas.
The operational & processing risk specialist is responsible for advancing Processing Error Risk and PARP (Product Approval and Review Process), as focused on acting as the bridge between Non-Financial Risk experts, business stakeholders, and reporting or data specialists. The profile needed combines strong analytical capabilities with a solid understanding of risk management to transform large volumes of data into meaningful insights. While not expected to be an IT or data engineering expert, you are comfortable working with data, understanding reporting structures, and translating business requirements into clear analytical solutions.
The role will report hierarchically to the Lead Operational Risk in Hubs Romania and functionally to Lead of CoE's Operational & Processing Risk, Fraud Risk and Physical Security Risk in Amsterdam, The Netherlands.
Your day to day
Key contributor to setting policies in collaboration with the NFR Framework & Control team;
Challenge and advise on control standards and frameworks to ensure robust risk management;
Help to monitor Processing Error Risk, PARP risk throughout the bank through:
Delivering meaningful and actionable risk insights;
Translating risk and reporting requirements into clear specifications for reporting teams;
Identifying trends, emerging risks, and opportunities through data analysis;
Driving consistency and standardization of reporting across locations and business areas;
Reducing reporting effort through improved processes, automation opportunities, and streamlined data flows;
Increasing the value of Processing Risk data for management decision-making;
Oversee that reporting process is effective and compliant to requirements;
Oversee the framework adherence throughout the organization.
Lead and participate in deep dives and reviews related to Processing Risk, PARP, collaborating with various teams;
Support local NFR teams with expertise and guidance;
Monitor regulatory developments and communicate requirements internally;
Ensure clear reporting and escalation of material risks.
This role is meaningful as it shapes ING’s approach to operational and processing risk through data analysis capabilities, directly supporting the bank’s integrity and resilience.
Specific Tasks
Reporting and Risk Insights;
Oversee NFRD reporting for ORM Processing Risk across all organizational levels, including Bank, Wholesale Banking, Retail Banking, and local entities;
Ensure consistency, quality, and relevance of Processing Risk reporting across locations and reporting levels;
Produce and coordinate analytical deep dives, trend analyses, and management insights on Processing Risk developments;
Support senior management with meaningful reporting and decision-support information;
Establishing the reporting related book of work including project definitions, milestones, workstreams and progress reporting;
Contribute to a variety of projects and be in contact with many teams within the bank, to facilitate the implementation of processing data landscape and helping to build seamless flows;
Support local NFR teams with expertise and resolving escalations based on the insights gathered through data analysis;
Lead and participate in thematic deep dives and reviews on operational risk;
Ensure all material risks are registered, reported, and escalated as needed.
What you will bring to the team
University degree in Economics, Econometrics, Engineering, Business Administration, Risk Management, Data Analytics, Mathematics, Statistics, or similar;
Experience in reporting, analytics, risk management, compliance, audit, or related discipline;
Experience analysing large datasets and transforming data into actionable business insights;
Advanced operational risk management knowledge. Banking knowledge would be a plus.
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