Setting the global operations strategy and direction for Payments and Cash Management and Daily Banking, and embedding it across the end-to-end functional chain.
Leading global operational execution at product level and steering Global Process Leads on delivery, workforce management, and capability development.
Creating one coherent end-to-end operating model across PCM and Daily Banking, with clear process ownership, service standards, and scalable delivery.
Ensuring the full suite of PCM and Daily Banking services remains compliant with regulatory requirements and is supported by effective risk management.
Embedding the AI-first strategy across the product suite by partnering with experts and driving the introduction of agents, models, and continuous improvement.
Developing direct reports and providing direction to the broader global PCM and Daily Banking community, while fostering an engaged, well-utilized, and future-ready workforce.
Aligning senior stakeholders across WB COO Client Delivery Services, Transaction Services, hubs, countries, Risk, FCFP, Delivery and Transformation, as well as regulators and external product experts where relevant.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
At least 10 years of experience in senior management roles, with a strong and current understanding of COO responsibilities, Daily Banking, and Payments and Cash Management operations.
Deep knowledge of Daily Banking and Payments and Cash Management, combined with a proven ability to shape strategy and translate it into global operational execution.
A transformation mindset and the ambition to act as an AI adopter and frontrunner.
Strong and energetic leadership, adaptability, and the ability to be both approachable and constructively critical.
Excellent communication and stakeholder management skills in a complex global environment.
A Master’s degree in Economics or a comparable field.
We value leadership impact and adaptability as much as strict checklist experience. If your background aligns with the core vision of this role, even if you do not meet every requirement, we strongly encourage you to apply. Tell us in your application or cover note what unique perspective and track record you will bring to the team.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions
The benefits of working with us at ING include
25-28 vacation days depending on contract
Pension scheme
13th month salary
8% holiday payment
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you
Questions
Please visit our Frequently Asked Questions section to find answers to questions you might have. Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.
