This highly technical role also requires extensive collaboration with multiple teams within Infoblox such as the Sales, Support, Product, and Engineering organizations.
Be a contributor - What you'll do
Perform the technical onboarding and deployment experience for new customers
Collaborate with customers to execute the technical onboarding implementation plan, ensuring a clear path to their First Desired Outcome
Lead the deployment and configuration of the Kentik platform, including Private Agent installation, test creation, and initial setup for new Kentik customers
Work closely with Sales Engineers and Account Managers to ensure a smooth transition from pre-sales to post-sales delivery
Identify and escalate technical challenges or product gaps that may impact a customer's successful onboarding
Validate AI-generated outputs against network data, logs, configurations, and security requirements before applying changes or sharing recommendations
Be Prepared - What you'll bring
Five or more years’ experience in a customer-facing technical role focused on software iimplementation or onboarding
A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer
Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly, concisely, and effectively
Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6,BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.)
Strong demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlowIPFIX, SNMP, etc.)
Demonstrable experience with Linux/UNIX systems administration
Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
Working experience programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
Experience with DNS, DHCP, and IP address management is a plus
Working experience with APIs, maintaining RESTful code
Working experience in network and routing security (DDoS mitigation/scrubbing,Firewalls, Security Groups, NACLs, microsegmentation, RPKI)
Working experience in creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.)
Experience with cloud hyperscalers like AWS, Microsoft Azure, GCP, or OCI
Experience with CDN architectures (Anycast, OTT, GSLB, etc.)
Understanding of responsible AI practices, including data privacy, customer confidentiality, human validation, and secure use of AI tools
Experience with synthetic/network performance testing
Experience working with relational databases (PostgreSQL, MySQL, etc.)
A minimum of a bachelor’s degree (BA or BS), or equivalent experience
Ability to travel up to 20% of the time
Be Successful your Path
First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), complete the initial Kentik platform training, and build strong relationships with key stakeholders and Infoblox customers. Begin learning the onboarding methodology, internal processes, and tools that support the role.
Six Months: Complete certification for the Kentik platform, work closely with Infoblox customers to onboard them successfully, and meet utilization and customer satisfaction metrics. Become increasingly independent in applying Infoblox onboarding methodology and best practices.
One Year: Be a trusted technical resource for Infoblox Kentik customers, confidently implement customer onboarding following Infoblox methodology and best practices, and contribute to the Professional Services knowledge base.
Belong — Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.
Be Rewarded — Benefits That Help You Grow, Thrive, Belong
Benefits designed to support your well-being and financial security, including IMSS social security coverage, paid time off, bonuses, and additional employee protections
Grocery vouchers (Vales de Despensa)
Employer‑supported savings fund with contributions designed to maximize your tax-advantaged savings
Remote‑work support through a non‑taxable monthly home‑office stipend
A monthly wellbeing and health‑support allowance that provides flexibility for your personal coverage needs
For eligible field‑based roles: non‑taxable transportation support and fuel vouchers
Learning opportunities, career-mobility programs, and leadership workshops
Ready to Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
