Be a Contributor — What You’ll Do
Learn and assist in providing remote technical support to Infoblox customers and partners
Shadow senior engineers and gradually take ownership of support cases under supervision
Observe and help in diagnosing network issues, researching solutions, and documenting resolutions
Build knowledge in DNS, DHCP, TCP/IP, and Infoblox technologies
Participate in training sessions, team meetings, and internal transfer of information (TOIs)
Support lab activities for product testing and simulation under guidance
Use approved AI tools to retrieve information, summarize case history, draft routine documentation, and improve productivity
Be Prepared — What You Bring
Solid interest in technical support and customer-facing roles
Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP
Good communication skills, both verbal and written
Willingness to learn and adapt in a dynamic, team-oriented environment
Coursework, internships, or certifications in networking, Linux, or Windows administration are a plus
Passion for troubleshooting and problem-solving
Bachelor’s degree in computer science, information technology, or a related field
Be Successful — Your Path
First 90 Days
Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.
Six Months
Deliver a signature win: ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process.
One Year
Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas.
Belong— Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.
Be Rewarded — Benefits That Help You Grow, Thrive, Belong
Comprehensive health coverage, generous PTO, and flexible work options.
Learning opportunities, career-mobility programs, and leadership workshops.
Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
Charitable Giving Program supported by Company Match.
Ready to Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other
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