Handling and Resolution of all System / Network related Incident / Service Calls.
Installation and configuration of Windows Operating System
Timely completion of 1st to 3rd Line desktop and laptop support calls within the IT Response Guidelines.
Roll out of hardware and software include Engineering Applications like CATIA and vericut
Administration of FortiGate Firewalls and Sophos Endpoint Security
Administration of LAN and Internet leased lines
Monitoring and Administration of the IT Infrastructure
Windows Server administration, Active Directory, DNS, DHCP
Windows file server Administration strong knowledge in NTFS permissions
Creation and adherence to standard policies and best practices within a Service Desk environment.