As a Network Operations Engineer, you will
Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMA’s etc.
Manage operational network maintenance activities and implement changes
Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems
Respond within standard published MTTA and MTTR
Assist with root cause analysis of incidents
Assist with periodic network reviews and analysis
Assist in Alert noise reduction by introducing Automation
Help with establishment of operational procedures & support documentation
Review, track and update network operations policies, standards and documentation
Assist with development of the network management platform adoption, configuration and tuning
Complete Daily network checks and operational handover duties
Participate in shift rotation coverage
Deploy AI‑driven triage or anomaly‑detection capabilities to reduce investigation time by X% (AI requirement per Objective Setting guidance
Use AI to generate first‑draft runbooks, RCA summaries, or dashboards, reducing drafting cycles
Deliver ≥2 AI‑enabled automation uses cases (e.g., predictive alerting, intelligent routing)
Demonstrate intentional, compliant AI usage
What You& ll' Need
3+ years’ experience in IT infrastructure operations/support role
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Knowledge of network routing and switching technologies and routing protocols
Experience with various Cisco equipment (routers, switches)
Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable
Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable
Formal technical certification such as CCNA/CCNP
