The ideal candidate will have a proven ability to drive cross‑functional and enterprise‑wide alignment, manage complex program and project interdependencies, and ensure disciplined execution and delivery of strategic initiatives. This role requires demonstrated experience leading programs within a scaled agile (SAFe) delivery framework and operating across complex, global organizational environments to deliver outcomes on scope, schedule, and budget. Industry experience in Pet insurance is preferred but not required, along with hands‑on experience deploying SaaS technology solutions and exposure to applying AI‑enabled business solutions.
Job Location: Remote or Hybrid – Chicago, IL - once a month
Main Responsibilities
Lead coordinated program/project delivery as part of IPH’s global insurance transformation, guiding execution across MGAs, system integrators, and business and technology teams.
Partner with global System Integrators (SI) to define delivery scope, dependencies, performance metrics, and integration across insurance value streams.
Apply Scaled Agile (SAFe) principles to structure ARTs, coordinate planning, manage dependencies, and drive iterative delivery across distributed teams.
Oversee/align vendor SOWs, contractual compliance, financials, and delivery quality within internal and external work groups
Collaborate with all technology teams including Enterprise Architecture, Information Security, Data, and Platform teams to ensure end-to-end insurance solution integrity.
Drive program/project program reporting that track KPIs and manage risks, issues, and drive business change management with strong controls and timely escalation.
Qualifications
12+ years of progressive experience in program management, leading large, complex initiatives.
Proven experience managing external integration partners with accountability for delivery outcomes, contractual compliance, and cross‑partner integration.
Strong understanding of insurance value streams, including quote‑to‑bind, policy lifecycle management, billing and payments, rating engines, underwriting, claims adjudication, and agent and customer servicing.
Demonstrated success leading cross‑functional, virtually staffed programs with budgets exceeding $10M.
Proficiency with the Scaled Agile Framework (SAFe), including experience coordinating across multiple Agile Release Trains (ARTs), value streams, or large solution constructs.
Strong business and technical acumen, with the ability to align complex insurance workflows to enabling technology solutions.
Proven financial management and contractual oversight skills within large, SOW‑driven vendor and partner ecosystems.
Excellent communication and leadership skills, with the ability to effectively influence and update senior executives and diverse cross‑functional stakeholders.
Bachelor’s degree in Business, Technology Management, or a related discipline.
Preferred Qualifications
SAFe, PMP, PgMP, or equivalent program management certifications.
Experience operating within global, matrixed organizational environments.
Direct experience implementing EIS or other core insurance platforms.
Master’s degree in Business, Technology Management, or a related field.
#LI-Remote #LI-Hybrid
Compensation
National base pay range:$112,522 – $140,653 per year.
Chicago base pay range: $123,774 – $154,718 per year.
This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is eligible for an annual bonus. Base pay is one part of a total rewards package that includes the benefits listed below.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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