The Incode TAM role spans more ground than most: you'll operate as a solutions engineer, escalation point, implementation consultant, technical project manager, and trusted advisor depending on the day. The people who thrive here are comfortable with that range. They're resourceful, autonomous, technically deep, and genuinely motivated by customer outcomes.
What You’ll Own & Drive
Technical Relationship
Serve as the primary technical point of contact for one or more strategic accounts across financial services, telecom, healthcare, and enterprise verticals
Build trusted relationships with customer engineering teams, architects, and platform owners. Be present and credible in technical conversations at every level
Maintain deep familiarity with each account's integration architecture, production environment, and technical roadmap
Implementation & Integration
Lead and project manage technical onboarding for new use case and new product deployments
Provide hands on guidance on Web and Mobile SDK integration, REST/webhook architectures, and backend configuration patterns• Review integration designs, identify risks, and recommend architectural adjustments before they become production problems
Production Health & Incident Response
Monitor account health, proactively identify degradation risks, and drive resolution before customers feel it
Lead technical bridges during incidents: coordinate internal engineering, communicate clearly with customer stakeholders, and drive postincident reviews
Own change and release management for your accounts: coordinate upgrade windows, test plans, and rollback procedures
Customer Advocacy & Internal Coordination
Translate customer pain into actionable product feedback, synthesize patterns across accounts and bring them to Product and Engineering with clarity and data
Pull the right internal resources (Product, Engineering, Support) behind the scenes so customers experience a unified Incode team
Collaborate closely with your aligned Account Director on account strategy, health, and expansion opportunities
GenAI & Continuous Improvement
Actively build and share AI assisted workflows that reduce repetitive work, accelerate customer onboarding, and improve documentation quality
Contribute to the TAM team's shared knowledge base, playbooks, runbooks, and integration guides that make the whole team better
The Qualities That Set You Apart
Proven Multi-Account Manager – You manage multiple complex accounts simultaneously without dropping threads.
Clear Communicator – You can explain a technical problem to a CISO and an integration error to a backend engineer in the same conversation.
Autonomous Operator – You don't wait to be told what to do — you're experienced operating in ambiguous environments with minimal guidance.
Proactive Problem Solver – You have a track record of identifying and resolving issues before they escalate.
Your Background
Technical Depth – Required
3+ years in a technical customer facing role: TAM, Solutions Engineer, Implementation Consultant, Customer Success Engineer, or equivalent
Strong working knowledge of REST APIs, webhooks, and async integration patterns | you can review an API design and spot problems
Hands on experience with Web and/or Mobile SDK integration (iOS, Android, JavaScript/TypeScript)
Proficiency with SQL for log analysis, troubleshooting, and operational reporting
Ability to build and interpret data analysis and reporting artifacts, usage trends, account health metrics, SLA tracking, and operational dashboards that inform both customer conversations and internal decisions
Comfort with cloud infrastructure fundamentals (AWS preferred), you don't need to be a DevOps engineer, but you need to understand deployment models
Scripting ability (Python, Bash, or equivalent), you automate your own repetitive work
Proven ability to manage multiple complex accounts simultaneously without dropping• Strong written and verbal communication, you can explain a technical problem to a CISO and an integration error to a backend engineer in the same conversation threads
Experience operating autonomously in ambiguous environments, you don't wait to be told what to do
Track record of proactively identifying and resolving issues before they escalate
Bonus
Experience with identity verification, fraud prevention, or biometric authentication
Familiarity with compliance frameworks relevant to enterprise customers (SOC2, PCI, GDPR/CCPA)
Prior experience at a high growth SaaS or fintech company
Why Incode?
Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
Global Impact – Every program you launch will reverberate across industries and continents.
Ready to ignite the future of trust?
Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.
Aspects of our Culture
High performance
Freedom & responsibility
Context, not control
Highly aligned, loosely coupled
Continuous Feedback
Promotions & Development
Learn more about Life at Incode!
Benefits & Perks
Flexible Working Hours & Workplace
Open Vacation Policy
Equal Opportunities
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
