Responsibilities
- The data is correct
- Maintain data integrity across a large org with extensive custom configuration
Build and maintain reconciliation checks between Salesforce and its source systems, so that drift surfaces automatically rather than being discovered by a colleague
Deduplicate contact and household records; manage imports and extracts
Recognize and prevent silent data loss, the class of failure where a source field exceeds a Salesforce limit and a record is rejected with no error reaching anyone
- Own the data-quality standard for what “correct” means, and be able to evidence it
- The data is protected
- Administer users, profiles, roles, permission sets, sharing rules, and field-level security on a least-privilege basis
Run periodic access reviews so that permissions are actively maintained rather than accumulated
Handle mentor, student, and donor records in line with FERPA, donor obligations, and iMentor data protection policy
Follow iMentor's policies on credential handling, software installation, and third-party access to iMentor systems, and raise concerns early
Support the organization's SOC 2 work with evidence from your area
- This is data stewardship within the systems you administer. It is not an information security role; you will have security colleagues.
- The integrations work
- Own the integrations that feed Salesforce: FormAssembly (mentor applications), our in-house Platform, Campaign Monitor, Eventbrite, DocuSign, Calendly, DemandTools, and our donation tools
Diagnose failed and partial records end to end, using connector and integration logs alongside Salesforce, and trace root cause back to the source system rather than patching the symptom at our end
Configure and maintain field mappings, record-matching criteria, and upsert keys
- Be consulted on changes to any system that writes into Salesforce, so that schema and process changes upstream do not arrive as surprises
- Teams are Unblocked
- Triage and resolve requests through our ticket queue, keeping non-technical colleagues clearly informed in writing
Train and enable staff through materials, demos, and sessions, so that routine requests become self-service over time
Document configuration, workflows, and the reasoning behind decisions, so that knowledge does not sit with one person
Administer NPSP, including households, affiliations, relationships, recurring donations, and rollup behavior, and support Development on donation data and campaign structure
Manage the three annual Salesforce releases: review release notes, test in a sandbox (scheduled outside business hours where needed), and communicate what is changing
First 90 Days
Build a working map of every system that writes into Salesforce, what it writes, and how failures currently surface
Stand up reconciliation checks between Salesforce and at least two source systems, so divergence is detected automatically
Complete a full access review and bring permissions to least privilege
Clear the inherited backlog in the support queue and establish what routine looks like
Qualifications
At least 3 years of Salesforce administration experience in an organization with 100+ users
Demonstrated experience troubleshooting integrations between Salesforce and third-party systems, including reading logs to establish root cause
Experience with data import, export, and deduplication at scale
Experience administering users, profiles, permission sets, and sharing rules
Experience supporting users through a ticketing system
Able to explain a technical constraint and its trade-offs to a non-technical colleague in writing
Comfortable using AI tools in daily technical work, and disciplined about verifying their output before it reaches production. We care more about your judgment on when an answer is wrong than about which tools you have used
Bachelor's degree, or equivalent practical experience
Strongly Preferred
Nonprofit Success Pack (NPSP) experience
Salesforce Administrator Certification
API integration experience and comfort with Postman, curl, and JSON
Apex, SOQL, and Flow
Experience administering FormAssembly, Campaign Monitor, Eventbrite, or DocuSign
- Experience working under a compliance framework such as SOC 2, FERPA, or similar
- Compensation and Benefits
- Salary $80,000 – $90,000 commensurate with experience
Up to 100% employer funded comprehensive medical and dental coverage
18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
401K match up to 4%
Hybrid Home/Office/School working arrangement
Pre-tax commuter benefits
Dependent care and health care flexible spending plans
Flexible personnel wellness budget for reimbursements or marketplace purchases
Every staff member is eligible for organization-sponsored professional development annually
1 hour of wellness time off per week for wellness activities of your choosing
9 weeks of paid parental leave
