Enter customer orders using internal and/or external order management systems.
Enter customer orders placed via EDI that require manual correction.
Develop strong relationships between customers, planners, logistics teams and facilities.
Work with customer contacts to understand and meet their shipping needs.
Participate in outbound calling campaigns to increase sales and outside presence in market.
Participates in key account calls, representing customer issues and concerns.
Actively engage in responsibilities and initiatives to ensure a safe work environment.
Comply with and contribute to the continuous improvement of company policies, processes and procedures.
Contribute to a collaborative, team-oriented workplace, which may include other duties as assigned.
Assist with processing incoming mail for local facility as needed.
Qualifications
Customer Service and/or Call Center experience preferred.
Associate degree (A.A.) or equivalent from a two-year college or technical school; one-year related experience and/or training; or equivalent combination of education and experience.
Excellent verbal and written communication skills
Proficient in Microsoft Office including Outlook, Word and Excel
Strong familiarity with ERP or Order Management systems. Prior experience with Microsoft D365 strongly preferred.
Strong attention to detail and the ability to work with a high-level of accuracy.
Lean manufacturing experience is preferred
The expected hourly rate for this position is between $19.05 and $25.63. This range represents a good faith estimate for the position and actual compensation will be based on numerous factors including knowledge, location, skills, training and experience.
IDEAL employees enjoy a wide range of valuable benefits including
Medical, Dental & Vision Insurance
Education Reimbursement
Wellness Programs
401k with Company Match
Cash Balance Pension Plan
IDEAL values rest, personal time and community involvement facilitating these through several paid time off programs including:
Vacation
Personal Days
Volunteer Time
Holidays
Parental Leave
IDEAL INDUSTRIES, INC. is proud to be one of Newsweek’s Global Top 100 Most Loved Workplaces and an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We know when you honor relationships, success for all will follow. To learn more about us, visit www.idealindustries.com
