Ensuring effective communication and coordination with stakeholders, including patients, study sites, and other departments, to enhance the patient care experience.
Your Profile
You will have solid patient-centred solutions experience, with the ability to manage competing priorities and develop your team.
Required qualifications and experience
Bachelor's degree in healthcare, life sciences, or a related field is preferred, with significant experience in patient care services or clinical trial management.
Proven experience in managing patient care teams and operations, with a strong understanding of clinical trial processes and patient engagement strategies.
Strong leadership and organizational skills, with the ability to manage multiple projects and drive results in a fast-paced environment.
Excellent communication and interpersonal skills, with a collaborative approach to working with diverse teams and stakeholders.
Analytical mindset with experience in monitoring performance metrics and implementing process improvements.
Detail-oriented, proactive, and dedicated to delivering high-quality patient services and enhancing patient experiences in clinical research.
Willingness to travel as required (approximately 15%)
What ICON can offer you
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
