Operations Engineer III ( Citrix) - Chennai
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
As an Operations Engineer III at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.
Infrastructure Components Under Support
Citrix Delivery Controllers
Citrix StoreFront
Citrix Director
Citrix Licensing
Citrix Gateway / NetScaler
Citrix VDA
Machine Catalogues
Delivery Groups
MCS
Citrix Policies
Citrix Printing
Citrix Profile Management
Core Responsibilities
Administration and support of the enterprise Citrix environment
Citrix server patching and lifecycle management
Incident, problem and escalation management
Root Cause Analysis for complex Citrix issues
Management of Citrix-related MDP and MyDesk services
Resolution of issues escalated from EUS and other support teams
Performance optimisation and platform stability
Technical documentation and operational improvements
Participation in change implementation and maintenance activities
Technical Requirements
Must Have
3-5 years Citrix administration experience
Citrix Virtual Apps and Desktops
StoreFront
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Director
Delivery Controllers
Machine Catalogues
Delivery Groups
MCS
Citrix Policies
Windows Server administration
Active Directory
Group Policy
PowerShell
Patching and vulnerability remediation
Troubleshooting enterprise Citrix environments
Nice To Have
FSLogix
NetScaler
Certificate Management
Automation
What ICON can offer you
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
