Responsibilities
Configure, maintain, and support Salesforce applications throughout the application lifecycle, including enhancements, testing, deployment, and production support.
Manage user accounts, profiles, permission sets, roles, sharing rules, and other security settings in accordance with federal security requirements.
Gather and analyze business requirements and translate them into Salesforce configurations using declarative tools such as Flow, validation rules, approval processes, and custom objects and fields.
Monitor system performance, troubleshoot application issues, investigate support requests, and implement configuration changes to resolve defects and improve functionality.
Manage data quality and integrity through data imports, exports, updates, deduplication, validation, and reconciliation using Salesforce tools and approved data management utilities.
Create and maintain reports, dashboards, list views, and other Salesforce features to support business operations and management reporting.
Support application testing, regression testing, user acceptance testing (UAT), release planning, deployments, and post-release validation.
Manage Salesforce environments and deployment tools, GitHub-based release processes, and other CI/CD activities as required.
Maintain system documentation, configuration records, standard operating procedures (SOPs), and knowledge articles.
Collaborate with architects, developers, business analysts, and business stakeholders to communicate status, resolve issues, assess risks, and implement approved enhancements.
Provide technical guidance and support to users, investigate recurring issues, and recommend process improvements and automation opportunities.
Ensure Salesforce configurations comply with federal security, privacy, accessibility, and operational-readiness requirements.
Participate in Agile ceremonies, peer reviews, knowledge-sharing sessions, and continuous improvement initiatives.
Identify opportunities to improve system administration processes through automation, analytics, and Salesforce platform capabilities.
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Basic Qualifications
U.S. citizenship is required.
Must have lived in the US for the past 4 years, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and applicable laws and regulations apply.
Ability to obtain a Federal Public Trust clearance.
3+ years of experience administering and supporting Salesforce.com applications, including user management, security configuration, declarative automation, data management, and application troubleshooting.
Must reside in and be authorized to work in the United States. All work must be performed within the United States.
Preferred Qualifications
Bachelor’s degree.
Salesforce Administrator certification; Advanced Administrator certification is a plus.
Experience supporting Salesforce Public Sector Solutions, Service Cloud, Einstein Analytics/CRM Analytics, and Agentforce.
Experience configuring Salesforce features such as Salesforce Flow, validation rules, approval processes, custom objects, fields, reports, and dashboards.
Experience with Salesforce data management tools, data imports and exports, data validation, and data quality maintenance.
Experience with Salesforce deployment and environment management tools, such as GitHub Jenkins, and VS Code, and familiarity with CI/CD processes.
Experience supporting Salesforce applications in a federal government environment or on an operations and maintenance (O&M) team.
Experience with robotic process automation (RPA) tools such as UiPath.
Experience with Salesforce Flow automation, security administration, data management, and production support.
Strong analytical, troubleshooting, documentation, and problem-solving skills.
Excellent communication and collaboration skills, with the ability to work effectively with technical teams, business stakeholders, and end users.
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Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
- Working at ICF
- ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is
$81,499.00 - $138,549.00
Nationwide Remote Office (US99)
