Support User Acceptance Testing (UAT), including test scenario preparation, execution support, defect triage, and business sign-off.
Conduct impact analysis for change requests, assess dependencies, and support scope management.
Maintain requirements traceability throughout the software development lifecycle.
Collaborate with cross-functional teams to identify process improvements and ensure alignment with business objectives.
Contribute to continuous improvement of Business Analysis practices, documentation standards, and Agile delivery processes.
Required Skills and Experience
Core Business Analysis Skills
5–8 years of experience as a Business Analyst in IT, software development, or digital transformation projects.
Strong hands-on experience working in Agile/Scrum delivery environments.
Proven ability to create clear, concise, and testable user stories and acceptance criteria.
Experience in requirements elicitation through stakeholder interviews, workshops, requirement walkthroughs, and collaborative discussions.
Strong analytical, problem-solving, documentation, and stakeholder management skills.
Ability to translate complex business requirements into actionable functional specifications.
Mandatory Domain Expertise
Hands-on experience in the Travel industry, preferably in airline reservation systems, passenger services, or air cargo operations.
Good understanding of airline reservation and passenger service processes, including booking, ticketing, and Passenger Service Systems (PSS).
Knowledge of airline distribution and booking technologies such as Internet Booking Engines (IBE) and New Distribution Capability (NDC) is desirable.
Understanding of air cargo processes, including cargo booking, Air Waybill (AWB), shipment tracking, rating, and cargo operations.
Familiarity with business workflows, system integrations, and operational processes within the airline or cargo ecosystem.
Communication and Collaboration
Excellent written and verbal communication skills.
Ability to engage effectively with global customers, business users, Product Owners, and technical teams.
Strong documentation skills with attention to detail.
Ability to manage multiple priorities and work effectively in a collaborative, fast-paced environment.
Preferred Qualifications
Experience working with international airline, travel, or air cargo customers.
Hands-on experience with JIRA, Confluence, or similar Agile project management and documentation tools.
Exposure to API-based integrations, third-party systems, and digital platforms within the travel ecosystem.
Agile or Scrum certifications such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), or equivalent.
Experience
5–8 years of relevant Business Analysis experience, with mandatory Travel domain exposure and a strong understanding of airline reservation, passenger services, or cargo business processes.
Technical Qualifications
Airline Reservation & Passenger Service Systems (PSS, IBE, Booking & Ticketing)
Air Cargo Operations (Booking, AWB, Tracking & Rating)
Business Analysis & Agile/Scrum (Requirements Gathering, User Stories, Acceptance Criteria, JIRA)
