Ensure timely completion of daily and nightly batch processing under defined SLAs.
Identify, troubleshoot, and resolve routine job failures using documented procedures; escalate complex issues as needed.
Support consistency of batch schedules across development, testing, and production environments.
Assist with basic scripting and job automation tasks and assist with enhancing system performance.
Assists in developing Production Support standards and procedures.
Support application teams with job scheduling requests and production issues.
Works independently on assigned projects specialized for Production Support.
Provides technical assistance to applications and computer operations area.
Participate in incident, change, and problem management activities following ITSM processes.
Assist in generating operational reports and dashboards related to job performance and batch health.
Support audit readiness and compliance documentation assessment.
On a rotating basis, provide on-call support 24 hours 7 days a week.
Required Qualifications
Bachelor’s degree in computer science, information technology or a related field and 1+ year(s) of relevant experience in IT operations, production support, or job scheduling.
Good communication (both verbal and written), including documentation skills.
Basic hands-on experience working in IT operations, including enterprise job scheduling tool.
Knowledge of Unix/AIX/Wintel Operating systems.
Knowledge of IBM utilities, shell scripting, python and or PowerShell for automation.
Troubleshooting skills, reviewing logs, scripts and fixing jobs / automated batch processes.
Preferred Qualifications
Exposure to SAP batch jobs or ERP‑related workflows using Autosys, UC4, Control-M, or Stonebranch.
Prior experience working with Unix/AIX/Wintel systems, Python and Ansible for automation tasks.
Certification in Control-M or related technologies.
Familiarity with SAP, FTP/SFTP, encryption, Amazon s3, and cloud technologies.
Working knowledge of ServiceNow and ITSM processes and tools.
Competencies
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or external)
Communication
Collaboration
Leadership (people managers/leaders)
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Company
AVANGRID SERVICE COMPANY
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
Job Posting End Date
November-30-2026
