Principal Duties and Responsibilities (Essential Functions)
Provide Level 3 tech support on trouble shooting/ failure analysis for server/rack/storage/GPU products in repair
Sustain repair training procedures and related documentation. Train employees.
Make improvements in repair the area to reduce defects, failures, and labor cost
Maintain repair reporting tools/websites from test DB up to date
Globally support repair escalated issues
Leadership, provide technical direction to test, assembly, and repair teams
Hiring and retaining repair technician talent
Install hardware into racks, rack cable management, and preventive maintenance.
Review and maintain repair test equipment and capacity.
Experience working on complex problems where analysis or data requires evaluation and identifiable factors and interacting with leadership on matters concerning several functional areas, divisions, and/or customers.
Provide solutions to problems of moderate complexity that require the evaluation of readily distinguishable factors using standard techniques and methodologies.
Interface with peers, both internal and external to the organization, to complete various reporting and follow-up tasks.
Guide the completion of projects and conduct technical tasks and/or set specific technical strategy and direction for self and/or others.
Job Specifications
Education and Work Experience
Bachelor’s degree in computer/electrical engineering or equivalent is a plus.
Minimum of 3 years related experience
Knowledge, Skills and Abilities
Analytical and problem-solving skills
Prior knowledge of using any ticket tracking system (i.e. Jira)
Prior knowledge of using PLM system (i.e. Agile) would be a benefit
Knowledge of manufacturing systems
Effective in time management and delegation.
Skilled in debugging and root cause analysis
Knowledge of programming and databases (Python and MySQL are required, PHP is a plus)
Demonstrated knowledge of Lean philosophies and experienced in practicing those applications.
Job Complexity and Supervision
Works on problems of moderate scope.
Exercises judgment within defined procedures and practices to determine appropriate action.
Builds productive internal/external working relationships.
Comfortable in a fast-moving business and team environment
Excellent communication skills—written and verbal.
Attention to detail and process.
Self-starter and highly motivated
Working Conditions
PHYsical Demands
Extensive use of computer equipment, and frequent telephone activity.
Periods of extended sitting, walking, and standing are required.
Activities such as bending and occasionally lifting up to 40 pounds.
Employee must be physically capable of completing and satisfying all training requirements as stipulated by Company policy.
What’s in it for you
Benefit Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Mental Health Care
401K with match
Paid Holidays, Vacation & Sick Days
Tuition Reimbursement
Perks at Work
LEAP Program
MyFlexPay
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.
