Customer Program Management
Serve as the senior operational point of contact for assigned customer accounts.
Lead customer operational reviews, business updates, and escalation discussions.
Ensure clear communication of operational status, risks, mitigation plans, and delivery commitments.
Manufacturing & Operations Execution
Oversee program execution from customer forecast and purchase order receipt through manufacturing, fulfillment, and shipment.
Drive alignment across Manufacturing Operations, Supply Chain, Planning, Engineering, Quality, Logistics, and Sales Operations.
Commitment & Delivery Management
Own operational commitment processes including forecast commitments, purchase order commitments, and shipment schedules.
Drive execution against customer demand plans and production targets.
Monitor key performance indicators and implement corrective actions when performance deviates from plan.
Issue Resolution & Escalation Management
Lead cross-functional efforts to identify, prioritize, and resolve operational issues impacting customer commitments.
Drive root cause analysis and corrective actions for recurring operational challenges.
Escalate critical risks appropriately while maintaining customer confidence and transparency.
Operational Excellence
Develop and implement KPIs, dashboards, and reporting mechanisms to improve visibility and decision-making.
Identify process improvement opportunities to enhance efficiency, scalability, and customer satisfaction.
Qualifications
Required
Bachelor's degree in Engineering, Operations Management, Supply Chain, Industrial Engineering, Manufacturing Engineering, Business, or related field.
5+ years of experience in Manufacturing Operations, Program Management, Supply Chain, Operations Management, or related disciplines.
2+ years of experience leading teams or managing direct reports.
Strong understanding of manufacturing operations, production planning, supply chain processes, and fulfillment operations.
Experience leading cross-functional teams and driving execution across multiple organizations.
Excellent verbal, written, and executive-level communication skills.
Strong analytical and problem-solving capabilities.
Ability to manage multiple priorities and operate effectively under pressure.
Preferred
Bachelor's or Master's degree in Engineering or Management.
Experience in server, rack, data center, electronics, or high-volume manufacturing environments.
Experience supporting hyperscale cloud or enterprise customers.
Knowledge of forecasting, capacity planning, production scheduling, and logistics operations.
Lean Manufacturing, Six Sigma, PMP, or related certifications.
Experience developing operational dashboards, KPIs, and business reporting mechanisms.
Salary: $122,600K-$163,300K
@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
