Build trusted relationships and ensure clear communication, alignment, and confidence
Lead customer-facing meetings including onboarding, status updates, and executive reviews
Proactively manage expectations, risks, and escalations
Drive Project Delivery
Develop and manage project plans, timelines, and deliverables aligned to customer and business goals
Lead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexity
Coordinate cross-functional teams to ensure on-time, high-quality delivery
Translate Customer Needs into Action
Lead discovery sessions to define business, technical, and operational requirements
Convert customer requirements into actionable plans and aligned internal execution
Ensure alignment between customer expectations and Hyve’s capabilities
Ensure Readiness & Execution
Validate that all key inputs are in place, including data, integrations, and operational readiness
Identify and resolve gaps that may impact timelines or delivery quality
Lead Governance & Decision-Making
Manage risks, issues, and dependencies across projects
Drive alignment on priorities, trade-offs, and delivery plans
Ensure customer requirements are clearly defined, validated, and feasible before execution
Support Successful Launch & Stabilization
Lead go-live readiness and transition to operations
Support post-launch stabilization and ensure customer success
Improve & Scale
Capture feedback and lessons learned to improve delivery processes
Contribute to scalable, repeatable onboarding frameworks
What You Bring
5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred)
Experience managing customer relationships, including executive stakeholders
Experience with onboarding, implementation, or integration projects
Strong communication, stakeholder management, and problem-solving skills
Ability to manage multiple projects in a fast-paced environment
Familiarity with Agile, Waterfall, or hybrid delivery approaches
PMP or similar certification is a plus
Who You Are
A customer-first thinker who measures success through customer outcomes
A strong communicator who bridges business, technical, and operational teams
Highly organized and execution-focused
Comfortable working in dynamic environments
A proactive problem-solver
Passionate about scalable, repeatable processes
Willingness to travel domestically and internationally to support project sites may be required as business needs
Compensation: The anticipated base salary range for this position is $100,000-125,000 annually.
Actual compensation will be determined based on experience, skills, qualifications, and business needs.
What’s in it for you
Benefit Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Mental Health Care
401K with match
Paid Holidays, Vacation & Sick Days
Tuition Reimbursement
Perks at Work
LEAP Program
MyFlexPay
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.
