Partner closely with Sales Leadership to align manager development programs to business priorities, GTM motions, and performance expectations; act as a trusted advisor on manager capability; gather ongoing qualitative feedback from sales leaders and managers to inform program evolution and prioritization
Partner with the New Hire Onboarding Program Manager on transition points when a new or newly promoted manager moves from onboarding into ongoing manager development; ensure consistent coaching language and frameworks from onboarding through advanced manager development; equip EBPs with scalable programs, tools, and reinforcement strategies they can activate with their aligned sales leaders
Collaborate with Enablement Content Managers to ensure manager development programs are supported by high-quality, reusable, scalable content; partner with Rev Ops and Enablement Analytics to align programs to performance data, KPIs, and inspection metrics; use data to inform prioritization, measure program effectiveness, and connect manager development to business outcomes
Design integrated learning experiences using a mix of ILT, virtual, on-demand, peer learning, and reinforcement; own end-to-end program management for assigned initiatives from intake and design through launch and reinforcement; ensure programs are globally scalable and adaptable across regions and management levels
Define success metrics for manager development programs including coaching cadence and quality, team proficiency, behavior change, and business impact; build reinforcement strategies that sustain coaching behavior beyond one-time training events; establish a structured feedback loop across Sales Leadership, EBPs, and Rev Ops to continuously evaluate and improve program effectiveness
Technology Tools
Modern Learning Technologies
Content Development Tools (AI-first)
Role Essentials
6+ years of experience in Sales Enablement, Manager Enablement, or Sales Coaching within B2B SaaS or tech companies; Bachelor's degree or related experience required
Proven experience designing and scaling frontline manager development programs, specifically coaching and pipeline/deal inspection capability
Strong ability to lead through influence and operate in a highly matrixed environment; experience partnering with onboarding, field enablement, and content teams
Excellent program management, communication, and stakeholder alignment skills; strong program and project management capabilities with a track record of delivering complex initiatives
Strategic mindset paired with strong execution and attention to detail; high judgment, strong initiative, and a clear sense of urgency
What We'd Like to See
Experience tying manager development directly to sales KPIs such as quota attainment, win rates, deal velocity, pipeline health, and coaching cadence
Demonstrated success defining manager enablement strategy and overseeing execution at scale; prior experience supporting complex, enterprise-level sales motions
Ability to analyze GTM and coaching performance data and translate insights into action; experience with modern learning technologies and content development tools with an AI-first mindset
Experience operating in global, multi-cultural environments; proven ability to lead through ambiguity and organizational change
Demonstrated success managing multiple, concurrent programs with varying levels of complexity
About Hyland
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
#HylandLife
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Equal Opportunity Statement
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.
