Implement performance troubleshooting and root cause analysis in more complex solutions and technologies. Communicate steps to resolution to both internal parties and all levels of customer management
Demonstrate competence in digital asset management and content services platform markets and the technical intricacies of the company's products and successfully apply that understanding and be innovative when developing requirements. Learn new products and solutions and become a subject matter expert in company content services platforms.
Manage business, functional, and technical requirements elaboration and architectural design sessions with customers. Manage creation of content to client deliverables (e.g., specifications, test cases, user stories, and design documents).
Identify and submit product feature requests to product management
Lead the delivery of training for customers and teams.
Compose training materials and conduct training sessions for customer that demonstrates the end to end functionality of the solution
Provide technical sales assistance in enterprise level pursuits
Operate as a trusted advisor to potential customers; develop and maintain strategic working relationships and operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge
May provide guidance to other team members
Technology Tools
Java
Nuxeo
OSGI, Spring or similar frameworks
JUnit
REST / JAX-RS
Google Polymer, Angular, React, Vue or other JS frameworks
Modern SQL Databases, Database Abstraction & Key Value Store concepts
JSON, XML, SWIFT, AVRO
HTML5, CSS3
Role Essentials and What We'd Like to See
Bachelor's degree or equivalent experience
Degree in a STEM discipline or equivalent certifications and experience
8+ years of consulting/professional services experience in a client facing delivery role
Experience with software implementation best practices and software architecture principles
Experience in building productive client relationships
Industry experience in one of the following sectors: Healthcare Media & Entertainment Marketing Graphic Design Life Sciences or Pharmaceuticals Financial Services Government Military or Intelligence Fashion Consumer Products
Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Strong organizational multi-tasking and time management skills
Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas
Strong leadership sound judgement and business acumen skills
Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Strong data gathering interviewing and analytical/problem solving skills
Strong critical thinking and problem solving skills
Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions
Self-motivated with the ability to manage projects to completion with minimal oversight
Able to thrive in a fast paced deadline driven environment
Strong ability to develop and use engaging informative and compelling presentation methodologies
Ability to work independently and in a team environment
Ability to coach mentor and provide feedback to team members in a timely manner
About Hyland
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
#HylandLife
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Equal Opportunity Statement
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.
