Provide technical leadership for monitoring and observability tools including Zabbix, LogicMonitor, and PagerDuty to improve coverage, alert quality, escalation workflows, and operational response across infrastructure environments.
Work with services, security, application, and operations teams to define platform requirements, document reference architectures, and guide implementation decisions; support change management by ensuring infrastructure changes are documented, assessed for risk, communicated, tested, and aligned with operational standards.
Support database infrastructure for SQL Server, Oracle, or other enterprise platforms in production and disaster recovery environments, including availability, recovery, monitoring, capacity planning, and operational standards.
Create and maintain documentation, runbooks, architecture diagrams, build standards, and operational procedures; promote security, compliance, resilience, and cost-conscious engineering throughout the platform lifecycle while continuously evaluating new technologies — including approved AI tools — to improve platform quality and operational decisions.
Role Essentials
You'll need these skills to hit the ground running
Extensive experience designing, engineering, or supporting enterprise infrastructure platforms in complex production environments, with strong practical experience in Linux and Windows Server including build standards, configuration management, troubleshooting, and lifecycle management.
Proficiency in infrastructure automation and scripting with PowerShell, Ansible, Python, or similar technologies to create consistent, repeatable processes and meaningfully reduce manual work across platforms.
Working knowledge of monitoring and observability platforms — preferably Zabbix, LogicMonitor, or PagerDuty — with experience improving coverage, alert quality, escalation workflows, and operational response.
Experience supporting infrastructure dependencies for SQL Server, Oracle, or other enterprise database platforms in production and disaster recovery environments, including availability, recovery, monitoring, and capacity planning.
Ability to create clear technical documentation including architecture standards, runbooks, implementation guides, and operational procedures for both technical and non-technical audiences; proven ability to collaborate across teams, influence technical direction, and explain complex concepts clearly.
What We'd Like to See
These will help you stand out
Experience creating, maintaining, or managing virtual machine templates and standard server deployment patterns in hybrid or multi-cloud environments.
Experience with hybrid infrastructure, virtualization platforms, cloud-related services, or self-service infrastructure catalogs that support scalable enterprise operations.
Knowledge of capacity planning, performance tuning, backup and recovery, and business continuity planning across complex enterprise infrastructure environments.
Demonstrated ability to evaluate and responsibly adopt new technologies — including approved AI tools — to improve platform quality, delivery efficiency, documentation, and operational decision-making.
Bachelor's degree or at least seven years of equivalent work experience in systems architecture, infrastructure architecture, or senior infrastructure administration with responsibility for platform standards and architecture decisions.
About Hyland
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
#HylandLife
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Equal Opportunity Statement
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.
