Requirements
+ Analyze requirements and translate them into scalable ServiceNow designs and deliverables (workflows/flows, integrations, portal experiences, and reports).
+ Build, maintain, and optimize Flow Designer flows (including subflows, actions, approvals, notifications, and error handling) with strong debugging/troubleshooting capability.
+ Develop and maintain server-side and client-side scripts (Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions) following best practices and performance guidelines.
+ Implement robust security and access patterns using roles, groups, and ACLs; ensure least-privilege access and data segregation as required.
+ Configure and customize Service Portal: pages, widgets, themes, and branding; develop custom widgets using AngularJS where needed.
+ Configure data model elements such as tables, fields, forms, lists, dictionary entries, and related lists; ensure data quality and maintainability.
+ Collaborate with QA for unit testing, defect fixes, and production support; participate in code reviews and ensure quality, reusability, and documentation.
+ Work with cross-functional/global teams in an Agile environment and contribute to continuous improvement of delivery practices.
+ Build and support integrations using IntegrationHub/Spokes and APIs (REST/SOAP), including authentication patterns, error handling, and monitoring; exposure to MID Server-based integrations is a plus.
+ Must have: Hands-on experience building Service Portal experiences including custom widgets, pages, and themes; strong HTML/CSS and AngularJS knowledge for widget development.
+ Must have: Strong understanding of ServiceNow data model and CMDB concepts (tables/relationships, CI classes, identification & reconciliation fundamentals). Experience with ITOM Discovery/Service Mapping is a plus.
+ Preferred: Exposure to AI features such as Now Assist / AI Agents (as applicable) and automation use cases.
+ Own your work end-to-end: design, configuration/development, testing support, deployment readiness, and post-go-live support.
+ Design solutions with performance, security, and future scalability in mind.
+ Troubleshoot complex platform issues (flows, scripts, portal widgets, ACLs, Business Rules) in a dynamic Agile environment.
+ Partner with QA and stakeholders for UAT support and remediation of issues.
Preferences
+ Bachelor’s degree in Computer Science (or related field) with 3–5 years of relevant experience.
+ 3–5 years of hands-on ServiceNow development experience (configuration + customization).
+ Deep technical understanding and hands-on expertise in Flow Designer, scripting, Service Portal, Business Rules, ACLs, and custom widget development.
+ Integration expertise: Hands-on experience with ServiceNow integrations using REST/SOAP APIs and/or IntegrationHub (Spokes); understanding of authentication, data mapping/transformations, and troubleshooting.
+ Hands-on working experience across ITSM, HRSD, and CSM modules (configuration and customization). Exposure to GRC, ITAM, ITOM/CMDB is a plus.
+ Strong troubleshooting, communication, and documentation skills; ability to work independently with minimal supervision.
+ Experience collaborating with global teams across multiple geographies and time zones.
- Position Level
- Senior Analyst
