Hubbell
From Hubbell's careers page
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Job Overview
Client Relationship Manager (hybrid- St. Louis, MO)
The Client Relationship Manager will manage a team of Client Relationship Specialists, who are the driving force behind our high-level customer interaction. Our CRM team ensures every customer interaction is exceptional and tailored to meet the customer. Stay in frequent touch with assigned accounts while working in conjunction with Sales team and other key team members.
This position will manage a team of 8-10 direct reports.
A Day In The Life
Manage the CRS team to ensure that existing customer satisfaction meets or exceeds expectations.
Operating as the main point of contact for any and all matters specific to assigned accounts.
Maximize customer adoption and growth of Aclara products.
Visit identified key customers on an as-needed basis based on various factors.
Work cohesively with assigned Sales Directors, channel partners, and product managers
Liaise between the customer and internal teams ensuring that all interactions and procedures are compliant with company policies.
Key component to the on-boarding of all new customers within your assigned territory and developing existing client relationships.
Coordinate the efforts of Aclara staff members in support of customer issue resolution.
Ensure that customer issues are driven to resolution in a timely manner, such that customer expectations are met while following company guidelines
Coordinate any quotation efforts with appropriate Aclara internal resources.
Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales.
What will help you thrive in this role?
Minimum of a Bachelor’s degree in Business or a related field.
3+ years of proven work experience in a professional setting.
Excellent listening, communication and presentation skills.
Possess the ability to partner with outside sales personnel and others to effectively meet the needs of the customer and grow the business.
Ability to prioritize among competing tasks.
Proven ability to juggle multiple account projects at a time while maintaining sharp attention to detail.
Experience with Salesforce or similar CRM tool.
Previous experience in the Electric, Water, or Gas Utility industry.
Knowledge of electric, gas, and water products.
Must be able to travel up to 30% of the time to visit identified key customers and trade shows.
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Utility Solutions
Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
Nearest Major Market: St Louis
Telecom, Telecommunications, CRM, Technology
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