HSBC
From HSBC's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Drive key performance metrics across the team and demonstrate improvement in revenue realisation, digitisation and client satisfaction. Lead pre-mandate and Request for Information RFI/ Request for Proposal RFP consultation for our diverse client base, utilising your deep knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions. Streamline documentation processes using Global Documents GDOCs to ensure accurate and timely delivery, minimising friction. Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively. Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders. Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond. Drive accountability within the team to ensure every client can operate their accounts and services as expected, and project expectations are met before a project is completed. Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience. Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery. Stay updated on the latest developments in payments products and technology. Act as a role model and escalation point for the team, providing training, support and guidance. Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure. Lead and guide a team within Client Connectivity, tracking projects assigned, handling escalations, and ensuring adherence to project management best practices. Motivate and inspire positive communication within the team to achieve goals effectively. Manage stakeholder relationships at a senior level, collaborating with Legal, Operations, IT, Sales, and Product to build robust and positive relationships which drive our strategy forward. Present regularly on town halls and exchanges, cascading relevant team updates across Europe. Support the Regional Head of Client Connectivity on strategic initiatives, driving forward the delivery of our strategy for GPS, and ensure our team alignment. Keep abreast of industry trends and changes. Extensive experience in building effective client relationships and stakeholder management. Proficiency in payments and liquidity product knowledge. Previous project management experience or relevant qualifications. Familiarity with design thinking principles. Ability to manage competing deadlines effectively in real-time. Excellent communication and influencing skills. Proven ability to excel under pressure and drive strategic initiatives forward. Demonstrated leadership and team management skills.
A free account lets you apply, save this job, see how well you match and check your resume against it.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in