Support Microsoft Hyper-V platforms, including Failover Clustering, Live Migration, CSV, virtual switches, and VM lifecycle management.
Troubleshoot complex operating system, virtualization, networking, storage, performance, application dependency, and availability issues.
Lead patching and vulnerability remediation for Windows servers, virtualization hosts, firmware, and infrastructure components in coordination with security teams and MSPs.
Support HPE OneView, SimpliVity, ProLiant DL/BL servers, and BladeSystem c7000 environments, including hardware replacements, upgrades, vendor escalations, and lifecycle activities.
Plan and execute firmware upgrades using validated compatibility matrices, implementation plans, maintenance windows, and rollback procedures.
Provide technical leadership during major incidents, high-severity outages, service restoration, recovery activities, and on-call support.
Drive Problem Management, root-cause analysis, permanent corrective actions, technical escalation, stakeholder communication, and accurate documentation.
Develop automation and strengthen AIOps monitoring across Windows, VMware, Hyper-V, HPE, storage, backup, and clustering platforms.
Monitor infrastructure utilization, performance, availability, capacity, growth trends, licensing, SAN/NAS, RAID, LUNs, datastores, multipathing, IOPS, latency, backup, restore, and disaster recovery.
Review and govern MSP performance across incidents, changes, problems, patching, vulnerability remediation, monitoring, automation, service improvement, and accountability for outcomes.
Support knowledge of DNS, DHCP, Group Policy, domain controllers, replication, authentication, certificates, and access controls.
Education & Experience Recommended
Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 12-15 years of work experience, preferably in computer programming languages, testing tools, or a related field.
Preferred Certifications
Microsoft Certified: Windows Server Hybrid Administrator & Azure Administrator Associate or relevant Microsoft infrastructure certification.
VMware Certified Professional — Data Center Virtualization (VCP-DCV).
HPE certifications covering ProLiant servers, HPE OneView, BladeSystem, or HPE SimpliVity.
ITIL Foundation certification
AWX automation-related certification.
Knowledge & Skills
Technical Knowledge
Expert knowledge of Windows Server administration, troubleshooting, hardening, performance analysis, and lifecycle management.
Strong knowledge of Microsoft Hyper-V, Failover Clustering, CSV, Live Migration, and virtual machine management.
Strong knowledge of Active Directory, DNS, DHCP, Group Policy, Kerberos, LDAP, replication, certificates, and identity security.
Advanced knowledge of VMware vSphere, ESXi, vCenter, HA, DRS, vMotion, clusters, snapshots, and virtual networking.
Hands-on knowledge of HPE ProLiant DL/BL servers, c7000, HPE OneView, and HPE SimpliVity.
Strong understanding of patch management, vulnerability remediation, firmware lifecycle management, and configuration compliance.
Practical understanding of storage, SAN/NAS, RAID, datastores, multipathing, backup, restore, replication, and disaster recovery.
Strong knowledge of monitoring, observability, event correlation, alert management, capacity management, and service health.
Advanced PowerShell scripting skills, including automation, reporting, error handling, logging, testing, and remediation.
Working knowledge of ITIL-based Incident, Major Incident, Change, Problem, and Configuration Management processes.
Public Cloud Knowledge AWS, Azure
Professional and Operational Skills
Expert-level analytical thinking and deep technical troubleshooting ability.
Ability to lead complex incidents calmly and make sound decisions under pressure.
Strong Root Cause Analysis, problem-solving, risk assessment, and permanent remediation skills.
Excellent communication skills with technical teams, business stakeholders, vendors, and Managed Service Providers.
Strong documentation, planning, reporting, and governance capabilities.
Ability to translate complex technical issues into clear business impact and recommended actions.
Strong ownership, accountability, collaboration, and service-management mindset.
Ability to identify opportunities for automation, standardization, proactive maintenance, and operational improvement.
Ability to manage competing priorities in a highly available, enterprise production environment.
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
- Shift -
- No shift premium (India)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
